Senior M365 Specialist
3 weeks ago
Job Description:
ITVT has been concentrating on the implementation of innovative sector solutions for the industrial and energy sectors since 2001 with more than 250 employees. Through professional advice, reliable project implementation and the subsequent 24/7 support, we create sustainable customer satisfaction.
As part of the digital transformation, we support our customers to use their full innovation potential. We are constantly expanding our portfolio with offers in the field of software as a service and consulting.
Purpose:
To strengthen our team, we are looking for a Senior M365 Specialist (Client-Facing) for the Manila, Philippines / hybrid working arrangement.
As a Client-Facing M365 Specialist, you will be responsible for developing and managing M365 solutions for both internal and external clients. This role requires a deep understanding of Microsoft cloud technologies and related Microsoft on-premises products, such as Active Directory, Exchange On-Premises, to provide custom, client-focused solutions. You will play a pivotal role in helping clients enhance their communication, collaboration, and document management through tailored M365 environments.
You are also the first contact person for the customers regarding Microsoft Azure infrastructure questions and to provide support and give advice based on your experience and best practice.
Area of Responsibility:
- Collaborate with clients to understand their specific needs and translate these into effective M365 solutions.
- Ensure seamless integration of M365 applications with clients' existing systems.
- Provide comprehensive training and support to clients, ensuring they maximize the benefits of M365 solutions.
- Develop user-friendly documentation and guides tailored for client needs.
- Address client queries and troubleshoot issues promptly to ensure client satisfaction.
- Lead M365 implementation projects for clients, managing timelines, resources, and stakeholder communication.
- Support and migrate existing Azure Microsoft infrastructure resources.
- Stay abreast of the latest M365 developments to recommend improvements and upgrades to clients.
- Contribute to strategic discussions regarding M365 service offerings and enhancements.
- Work closely with internal teams to align M365 solutions with overall business objectives.
- Establish and maintain strong relationships with clients, acting as the go-to expert for all M365-related needs.
- Be independent in organization, documentation, and communication of projects assigned to you.
Job Requirements:
- Bachelor's degree, or equivalent, in Computer Science, Information Technology, or related field.
- Proven experience in a M365 Specialist role.
- Strong knowledge of M365 and Azure architecture, functionality, and customization.
- Proficiency in M365 Online, Microsoft 365, and integration with third-party services.
- Excellent communication, presentation, and client relationship skills.
- Ability to translate technical concepts into layman's terms for client understanding.
- Microsoft Azure certification is a plus.
- Experience in project management and consultative roles
- Flexibility to work according to different time zones.
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