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Network Support Specialist

2 months ago

Other Philippines Quess Philippines Corp Full time
JOB DUTIES
• Design, specify and develop project scopes for local and wide area network and equipment upgrades.
• Diagnose and troubleshoot network problems over the telephone to determine the source of the problem.
• Provide level 2 and 3 technical analysis to clients to include general troubleshooting, event logs, analysis, various system settings.
• Support implementation of project as needed.
• Provide remote support for end-users.
• Provide onsite support for end-users.
• Support switches, Wireless AP's, Firewalls, and Voip infrastructure.
• Participate in On Call rotation for network related support. The On Call rotation period is 7 days. The frequency of rotation is based on staff numbers.
• Other duties as the supervisor deems necessary.

Qualifications:
  • Four (4) years of hands-on working experience supporting hardware, and software relating to switches, routers, AP's, firewalls and VoIP phones.
  • Experience working with third party vendors, contractors, and providers to assist customers with service outages.
  • Experience working in a team-oriented, collaborative environment.
  • Hands on network equipment support.
  • CompTIA Core Certifications such as A+, Network+, or comparable work experience or equivalent other industry certifications
  • Comfortable interacting with clients remotely and in person onsite
  • CCNA certification
Other details:
Position Shift: Monday to Friday, 8:00PM - 5:00AM PHT (8:00AM to 5:00PM EST)
Location: Clark Freeport Zone, Pampanga, Philippines (Temporary WFH for Cebu-based successful hires)
Position Type: Full Time Employment
Salary: 60k to 90k (negotiable)
Work Setup
• WFH for Cebu-based new hires (Willing to be trained in Clark for 1 week, with an employer-provided relocation package (Preferred))
• Hybrid for Pampanga-based new hires (2x/onsite work)

Schedule:
• 8 hour shift
• Night shift

Benefits:
• Additional leave
• Company events
• Health insurance
• 13th month salary
• Overtime pay
• Performance bonus

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