Property Account Manager I
2 weeks ago
The Property Service Representative I position will provide world-class support to property level customers by assisting
them in maintaining a successful utility billing program.
Primary Responsibilities
- Provide property level support
- Support AM on assigned accounts; escalate concerns Including, but not limited to: recovery and meter health
- Provide training, tools and reporting to property staff; ensure success
- Have knowledge of company offerings and RealPage products
- Provide follow-up/support to all departments on property and regional level issues
- Responsible for obtaining utility bills and resident data for assigned properties on monthly basis
- Assist properties in managing delinquencies for RBR accounts
- Responsible for assigned property level unit penetration management
- Record assigned tasks into Salesforce as directed by AM or leadership
- Proactively contact each property on a monthly basis
- Responsible for obtaining approvals for variances and prebilling reports; ensuring on time and accurate billing
- Complete Focus tickets and work items assigned to them for assigned properties by deadlines
- Investigate billing delays owned by other teams; escalate where appropriate
- Keep team abreast of status of assigned properties; alert them to any possible property/system wide issues
- Travel locally to meet with properties when opportunity arises or requested by client
- Perform primary job responsibilities with moderate supervision, needing management assistance with problem-solving and trouble-shooting issues
- Three or more years of customer service experience
- Property management or multifamily housing industry experience a plus
- Strong verbal and written communication skills
- Self-starter, strong initiative, effective time management
- Strong relationship building skills that enable long-term growth and opportunity
- Ability to understand and communicate customer needs and expectations
- Capacity to effectively plan and prioritize work assignments; detail orientated
- Ability to manage and complete multiple tasks/projects within deadlines
- Strong analytical and problem-solving skills to develop creative solutions to unique customer problems
- Strong computer skills â MS Office Excel, Word, Outlook
- Must be able to work in a fast-paced environment; dependable and team player
- Able to travel if requested by Account Manager or client for account reviews
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