Property Account Manager I

2 weeks ago


Philippines Central Visayas RealPage, Inc. Full time
Summary

The Property Service Representative I position will provide world-class support to property level customers by assisting

them in maintaining a successful utility billing program.

Primary Responsibilities

  • Provide property level support
  • Support AM on assigned accounts; escalate concerns Including, but not limited to: recovery and meter health
  • Provide training, tools and reporting to property staff; ensure success
  • Have knowledge of company offerings and RealPage products
  • Provide follow-up/support to all departments on property and regional level issues
  • Responsible for obtaining utility bills and resident data for assigned properties on monthly basis
  • Assist properties in managing delinquencies for RBR accounts
  • Responsible for assigned property level unit penetration management
  • Record assigned tasks into Salesforce as directed by AM or leadership
  • Proactively contact each property on a monthly basis
  • Responsible for obtaining approvals for variances and prebilling reports; ensuring on time and accurate billing
  • Complete Focus tickets and work items assigned to them for assigned properties by deadlines
  • Investigate billing delays owned by other teams; escalate where appropriate
  • Keep team abreast of status of assigned properties; alert them to any possible property/system wide issues
  • Travel locally to meet with properties when opportunity arises or requested by client
  • Perform primary job responsibilities with moderate supervision, needing management assistance with problem-solving and trouble-shooting issues

Required Knowledge/Skills/Abilities

  • Three or more years of customer service experience
  • Property management or multifamily housing industry experience a plus
  • Strong verbal and written communication skills
  • Self-starter, strong initiative, effective time management
  • Strong relationship building skills that enable long-term growth and opportunity
  • Ability to understand and communicate customer needs and expectations
  • Capacity to effectively plan and prioritize work assignments; detail orientated
  • Ability to manage and complete multiple tasks/projects within deadlines
  • Strong analytical and problem-solving skills to develop creative solutions to unique customer problems
  • Strong computer skills â MS Office Excel, Word, Outlook
  • Must be able to work in a fast-paced environment; dependable and team player
  • Able to travel if requested by Account Manager or client for account reviews

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