Retail Ops Executive
2 weeks ago
Why Join Us
At LUXASIA, we believe there is beauty within every talent - that is you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful
Responsibilities:
Retail / Net Sales
- Key KPI for achieving sales targets in the stores.
- Cascade monthly targets to AS and CEO.
- Monitor weekly and monthly sales
- Ensure retail sales are encoded on MIM daily.
- Collaborate closely with Brand teams and Key Accounts on execution of monthly
- Work with the Brand/ Marketing team on support to achieve sales.
- Ensure cascade of monthly promotions and incentives from Marketing to agency /
Stock Management
- Ensure stock level is healthy. (2.5 to 3 MOI).
- Ensure all key SKUs are available in stores.
- Ensure all inventory is visible in SAP/MIM.
- Coordinate with Finance on regular stock take audit and work with agency on
- Ensure CEOs practice FEFO in stores.
- Track expiring/ expired products and coordinate with Sales Ops on promo
- Communicate with brand team if there is any OOS
- Responsible for recruitment of CEO.
- Responsible for training of CEO on retail operations system. (MIM & CE App)
- Ensure CEOs are well groomed following Luxasia guidelines.
- Responsible for CEO performance monitoring with Agency.
- Responsible for placement of CEO based on allocation and ensure that stores have
- Validate daily time records submitted by agencies
- Work with cross-functional teams to align and execute sales incentive programs;
provide compensation payout forecasting to Finance
- Visual Merchandising
- Ensure brand planogram is followed
- Get information from brand team on new lines and execute in stores.
- Do regular visit to ensure VM guideline is practiced.
- Ensure testers are available in all stores.
- Ensure displays are organized in the stores and unnecessary POSMs are pulled out.
- Customer Relationship Management
- Responsible for achieving CRM KPIs (New customers, Known customers, Email and
- Ensure CEOs are aware of their targets and achievement and track regularly..
- Sales Recording and Reconciliation
- Responsible for implementing and enforcing processes and tools that will maintain
- Work with the agency in the validation of sales every month.
- Coordinate with Marketing team in required campaign codes for accurate recording
- Monitor submission of manual order slips
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