gPTO - Analytics & Insights Senior Associate - CX Lab - Research Analyst
4 weeks ago
gPTO - Analytics & Insights Senior Associate - CX Lab - Research Analyst
Location:
PH-MNL-WCC
Join Us At Google Operations Center we help Google users and customers solve problems and accomplish their goals—all while enjoying a culture focused on improving continuously and being better together We work hard and play hard
As a Research Analyst in the CX Lab, your responsibilities will be split between the two arms of the Lab: Wave Survey Research and Scaled Qualitative Research. Your work will be instrumental in shaping the satisfaction of advertisers and developing future versions of Google's advertising products and customer experience programs Responsibilities Export, process, format and review raw survey data into data tables, via SQL queries, and spreadsheets for analysis, following provided guidelines Perform descriptive and statistical analysis (e.g., z-tests, ANOVA, etc.) on large quantitative survey datasets using SQL and Google Sheets, including reviewing weighted data for accuracy and consistency Assist with deck and report creation, including data analysis in SQL/Python, data entry, formatting, editing, and reviewing content for accuracy, consistency, completeness and quality Assist with Google dashboard maintenance (PLX) Review dashboards to ensure accuracy and consistency of point estimates, statistical testing, charts and graphs against final decks and reports Program qualitative interview guides in Qualtrics based on content and quality guidelines, including reviewing, fixing and logging any quality issues Review programmed Qualtrics questionnaires to ensure Wave surveys are programmed according to quality guidelines on mobile and desktop platforms Minimum qualifications Bachelor's degree in business, marketing, social science, or other related field Knowledge in a primary research type role with statistical analysis (inferential statistics, including confidence intervals, t-tests, z-tests, ANOVA, correlations, etc.) 1+ year experience working with SQL and/or at least one statistical package such as R, Python, SPSS, SAS, etc. Proven analytical and data analysis skills, preferably in a market research setting (e.g., descriptive statistics and inferential statistics, experience creating charts, understanding of data visualizations, and appropriate applications for each, etc) Preferred Qualifications Experience creating and maintaining dashboards Excellent organizational and data visualization skills, and the capability to handle multiple projects and multiple stakeholders. Ability to work under pressure with little or no supervision Ability to identify process and efficiency improvements
Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable:
At Google Operations Center, we don't just accept differences, we celebrate them. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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