Customer Support Specialist

3 weeks ago

Western Visayas Philippines Iloilo Stealth Monitoring, Inc. Full time
Stealth Monitoring is looking for talented individuals like you Be the next Customer Support Specialist.

Job Highlights

  • Day 1 HMO for you and two (2) of your dependents.
  • Annual and Performance Based Salary Increase
  • Additional Leave Credits

Duties & Responsibilities

  • Managing customer queries by responding to calls from clients of Stealth Monitoring.
  • Building basic reporting to help track, manage, and improve our efficiency and effectiveness across our communications.
  • May be required to work in one or multiple work queues/skill sets over various customer contact channels, systems and tools, according to the business needs
  • Delivers at high performance level of response and resolution time, first-contact-resolution and customer satisfaction
  • Maintain an up-to-date knowledge of, and adherence to, standard operating procedures
  • Escalates issues to the appropriate departments for higher levels of support
  • Know and adhere to all current company policies, procedures and protocols and any others which the company may introduce or revise from time to time
  • Perform other duties as assigned

Qualifications

  • Willing to work onsite in Megaworld Blvd, Iloilo City.
  • Open to work during evenings, weekends, and holidays
  • 2 years of experience
  • Previous experience in a customer service setting, preferably in BPO and North America clients.
  • Willingness to learn new technologies in CCTV monitoring
  • Always remain alert during working hours
  • Ability to sit for long period of time while carrying out monitoring duties
  • Ability to respond quickly and decisively to potential security situations
  • Excellent team player
  • Flexible in assuming assigned shifts
  • Computer literate and excellent knowledge/willingness to learn of video monitoring software
  • Highly detail-oriented to ensure that all work performed is of the highest quality and meets all defined protocols

Why join Stealth Monitoring

At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.

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