Accounts Receivable Team Lead
2 weeks ago
Accounts Receivable Team Lead (Billing)
Responsibilities:
- Supervise, direct, and ensure compliance with billing and collection standards and procedures.
- Organize work processes, establish controls, and evaluate team performance.
- Collaborate with customers to establish relevant service measures and align expectations with team deliverables.
- Recommend system support and value-added services to adapt to changing customer requirements.
- Act as a subject matter expert on billing, providing timely and reliable information.
- Conduct reviews, analyze feedback, provide recommendations, and escalate concerns as necessary.
Key Result Areas (KRAs) and Key Performance Indicators (KPIs):
- Accuracy & timeliness, 100% adherence to billing policy.
- Accuracy & timeliness in validating price and other complex adjustments.
- Accuracy and timeliness in handling customer feedback and issues.
- Maintain balance sheet account management, including AR clearing and IFD items.
- Ensure SLA management by escalating complex issues and identifying opportunities for improvement.
- Maintain operational governance, ensuring completeness, accuracy, and integrity of billing management.
- Achieve team goals, maintain effective team structure, and drive team engagement.
- Ensure compliance, accuracy, and timeliness in regulatory and reportorial requirements.
Job Specifications & Factors:
- Educational Background: Bachelor of Science in Accountancy.
- Experience: Minimum of 3 years overall experience in AR with At least 1 year in leading accounts receivable team in a shared services environment.
- Training/License/Certification: CPA license is an advantage, but not a requirement.
- Skills: Operations management, business fundamentals, customer relations, communication, planning & organizing, problem-solving, negotiating.
- Working Conditions: Office-based with occasional fieldwork and extended hours.
Technical Competencies:
- Accounting principles, statutory & regulatory requirements, SAP system.
Leadership Competencies:
- Results-driven, promoting and managing people and processes, building coalition and collaboration, negotiation, problem-solving, innovation, leading and managing change, setting strategies based on mission/vision.
Scope of Impact:
- Loss of confidence in commitment to deliverables, loss of customers due to ineffective services.
Level of Decision Making:
- Assess and recommend the impact of business changes.
Internal and External Contacts:
- Internal: SBU, RBU, corporate units.
- External: Franchisees, managing directors, non-store customers.
Creative & Innovating Thinking:
- Expected to recommend changes in policy or procedure to improve efficiency and create competitive advantage.
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