HR Operations Manager
3 weeks ago
Tasks
- Manage the tactical execution of short and long-term objectives through the coordination of activities with a direct responsibility for results, including costs, methods, and staffing.
- Provide leadership, coaching, and support to all direct reports to ensure Service Center staff are managed in a way that ensures client deliverables and service levels are met.
- Achieve team performance measures and adhere to established customer service practices.
- Ensure adherence to established processes, procedures, and systems to resolve employee inquiries.
- Act as the escalation point for the HR Operations Shared Services team, assisting with query resolution on complex calls and requests.
- Identify and respond to inquiries regarding the interpretation of processes, systems, policies, and benefits.
- Proactively look for opportunities to identify, implement and recommend improvements to processes, procedures, and system functionality for optimal service delivery.
- Serve as a role model for Shared Services employees by demonstrating a high level of commitment to achieving company and department goals.
- Manage supervisors responsible for leading teams performing the following duties in the HR Shared Service Center:
- Provide information to employees on HR/ employment policies and practices.
- Provide information to employees on benefits policies and practices.
- Ensure staff provides superior customer service to all employees by promptly responding to employee inquiries.
- Responsible for hiring, coaching, and counseling employees, including performance reviews, disciplinary action, and terminations.
- Bachelor's Degree; Advanced Degree preferred or an equivalent combination of education and experience
- 6 â 8 yearsâ related experience.
- 3+ yearsâ supervisory or project/program management experience preferred. Strong management skills with the ability to lead cohesive and productive teams
- Demonstrate the highest level of integrity and confidentiality.
- A proactive and practical approach to problem resolution and ability to identify areas for improvements in process, services, and team.
- Highly organized with the ability to plan, delegate priorities, and multi-task high volumes in a demanding fast-paced environment.
- Strong interpersonal and customer service skills and the ability to work well across teams.
- Experience working in a Shared Services environment (HR Shared Services preferred)
- Experience in SAP, Workday (or similar), case management tools (Dovetail or SNOW preferred)
- Problem Solving and critical thinking skills.
- Excellent written and verbal communication skills.
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