HR Operations Manager

3 weeks ago


Philippines Fresenius Medical Care Full time
The HR Operations Manager is responsible for leading Human Resources processes and programs such as performance management, compensation, recruitment, workforce planning, and employee development. Assists managers in planning, implementing, and evaluating Human Resources initiatives.

Tasks

  • Manage the tactical execution of short and long-term objectives through the coordination of activities with a direct responsibility for results, including costs, methods, and staffing.
  • Provide leadership, coaching, and support to all direct reports to ensure Service Center staff are managed in a way that ensures client deliverables and service levels are met.
  • Achieve team performance measures and adhere to established customer service practices.
  • Ensure adherence to established processes, procedures, and systems to resolve employee inquiries.
  • Act as the escalation point for the HR Operations Shared Services team, assisting with query resolution on complex calls and requests.
  • Identify and respond to inquiries regarding the interpretation of processes, systems, policies, and benefits.
  • Proactively look for opportunities to identify, implement and recommend improvements to processes, procedures, and system functionality for optimal service delivery.
  • Serve as a role model for Shared Services employees by demonstrating a high level of commitment to achieving company and department goals.
  • Manage supervisors responsible for leading teams performing the following duties in the HR Shared Service Center:
  • Provide information to employees on HR/ employment policies and practices.
  • Provide information to employees on benefits policies and practices.
  • Ensure staff provides superior customer service to all employees by promptly responding to employee inquiries.
  • Responsible for hiring, coaching, and counseling employees, including performance reviews, disciplinary action, and terminations.

Qualifications And Requirements

  • Bachelor's Degree; Advanced Degree preferred or an equivalent combination of education and experience
  • 6 â 8 yearsâ related experience.
  • 3+ yearsâ supervisory or project/program management experience preferred. Strong management skills with the ability to lead cohesive and productive teams
  • Demonstrate the highest level of integrity and confidentiality.
  • A proactive and practical approach to problem resolution and ability to identify areas for improvements in process, services, and team.
  • Highly organized with the ability to plan, delegate priorities, and multi-task high volumes in a demanding fast-paced environment.
  • Strong interpersonal and customer service skills and the ability to work well across teams.
  • Experience working in a Shared Services environment (HR Shared Services preferred)
  • Experience in SAP, Workday (or similar), case management tools (Dovetail or SNOW preferred)
  • Problem Solving and critical thinking skills.
  • Excellent written and verbal communication skills.

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