Administrative Assistant
3 weeks ago
Job Summary:
The Administrative Assistant will play a crucial role in the smooth operation of our office, providing essential support to our staff and clients. This position requires a highly organized, reliable, and empathetic individual who is passionate about making a positive impact in the disability sector. The successful candidate will be the first point of contact for our clients, requiring a personable and professional approach.
Key Responsibilities:
- Follow company's policies, procedures, and management instructions.
- Be open to new ways of doing things that enhance the quality of life of participants respond to challenges with innovative ideas and solutions.
- Handle general administrative tasks such as answering phones and responding to emails with a focus on high-quality client service.
- Assist with the coordination and scheduling of client appointments, meetings, and services.
- Maintain accurate and up-to-date client records and databases in compliance with privacy laws and organizational policies.
- Assist in the on boarding process for new hires, including preparing welcome packages and organizing orientation sessions.
- Assist in processing HR-related paperwork, such as employment verification.
- Provide administrative support to staff, including document preparation, filing, and managing correspondence.
- Assist in the preparation of reports, presentations, and other documents as required.
- Collaborate with other team members to ensure efficient daily operations.
- Facilitate communication between clients, staff, and external partners.
- Assist to conduct regular staff/client satisfaction survey and prepare the report.
- Manage office supplies inventory and place orders as necessary.
- Participate in training and development opportunities relevant to the role and the disability sector.
- Support the organizationu0027s events and programs through planning and coordination assistance.
- Contribute to the continuous improvement of administrative processes and client services.
- Develop and maintain staff rosters, ensuring proper coverage and adherence to scheduling guidelines.
- Coordinate with managers and team members to accommodate scheduling requests and changes.
- Monitor and manage staff availability and ensure timely communication of any roster updates.
- Read daily shift note and check/approve timesheet.
- Assist in the coordination of marketing campaigns, including social media updates and email marketing.
Requirements:
- Proven experience in an administrative role, preferably within the health care or disability services sector.
- Excellent organizational and time-management skills.
- Strong verbal and written communication skills.
- Proficiency in MS Office and experience with database management.
- Familiarity with the National Disability Insurance Scheme (NDIS) and other relevant legislation is highly regarded.
- Compassionate and patient approach, with a strong commitment to supporting individuals with disabilities.
- Ability to work independently and as part of a team.
- High level of discretion and professionalism, especially regarding confidential information.
- Relevant qualifications in business administration or related field preferred.
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