Assistant Manager Training
2 weeks ago
Responsibilities:
- Responsible for analysis, project management, and performance coaching.
- Engage directly with Program Managers to receive, analyze, prioritize, and manage training development and delivery requests.
- Conduct any necessary train-the-trainer sessions for the curriculum developed for other trainers.
- Manage projects to create effective learning solutions on time and within budget.
- Provide regular updates to leadership on progress and achieved results.
- Project manage learning and development initiatives, including coordination of logistics, management of materials, and ensuring content readiness.
- Monitor and evaluate training effectiveness through feedback and evaluation following sessions to continuously improve learning effectiveness.
- Deliver training sessions/workshops across a wide range of topics, both face-to-face and remotely.
- Observe coaching sessions and provide developmental feedback.
- Mentor new and existing trainers to ensure the quality of training is improved and maintained.
Requirements:
- Minimum of 3 years' experience in Training within a BPO company.
- Experience with end-to-end training (new hire, communication and culture, product, upskilling, nesting).
- At least 2 years' experience managing trainers.
- Flexibility with working different shifts.
- Must have excellent English communication skills.
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