Customer Service Training Manager

FILINVEST COMPANY: QUEST HOTEL AND CONFERENCE CENTER CEBU (PROPERTY SPECIALISTS RESOURCES INC.)Position Summary: The Training Manager proposes and establishes an appropriate training culture to ensure organizational commitment to its people by ensuring appropriate levels of skills, knowledge and competence in order to achieve highest levels of Owner and...

Job DescriptionRole: Training SpecialistReporting to: Head of TrainingDepartment: Customer ExperienceResponsibilities:. Collaborate with subject matter experts and team members to identify knowledge gapsand training needs specific to customer service.. Assist in conducting training needs assessments to determine the required skills andcompetencies of...

About the job Customer Service TrainerJob Summary:As a Customer Service Trainer, your primary responsibility is to design,implement, and deliver effective training programs for customer service agents.This roleinvolves facilitating training sessions, assessing performance, and contributing to theongoing development of the customer service team.Scope and...

RESPONSIBILITIESResponsible for managing a team of Seller Helpdesk Representatives, providing guidance, support, and training to ensure exceptional service delivery. Additionally, will assist in developing and implementing strategies to optimize seller support processes and drive seller satisfaction and success on our helpdesk.Assist the Seller Helpdesk...

Position SummaryThe Call Center Senior Training & Quality Manager will be responsible for overseeing the Global Training and Quality department and will be tasked with the development, implementation, and continual improvement of training and quality assurance programs across all global operations. This role involves strategic leadership and management of...

Training ManagerRole SummaryWill be a key member of the Human Resources Team and will have a significant role in driving the learning and development strategy of the Company, including leading the rollout of the appropriate trainings across divisions.Key Responsibilities:Collaborate with department heads and HR to identify training needs and develop training...

We are looking for a dynamic Social Media Manager to elevate our brand's online presence. In this pivotal role, you will be responsible for crafting and implementing our social media strategy, engaging with our audience, and driving brand awareness across various platforms. Your expertise in creating compelling content, managing campaigns, and analyzing...

General Duties Responsible in the proper and timely handling of daily frontline transactions. Detailed Duties DUTIES AND RESPONSIBILITIES 1. Handle special accounts and escalated concerns from the Supervisors 2. Coordinate with other concerned units in resolving clients concerns and escalate critical issues to CCC Manager or CSDH 3. Monitor client's queuing...

Job Summary :The Voice Pre-Sales Customer service Representative at our travel agency serves as the initial point of contact for prospective travelers. They are responsible for providing exceptional customer service, assisting with inquiries, and guiding potential customers through the pre-sales process, ultimately helping them plan and book their dream...

The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.  ResponsibilitiesConduct product orientation and trainingManage demonstration of equipmentPlan projects and create technical drawingsProvide pre- and post-sales support to dealers and customersEnsures that systems,...

Your Day-to-day In a NutshellAnswering incoming calls from customersResolving customer inquiries/requestsEnsuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge service in a friendly, confident and knowledgeable mannerWhat are...

We are seeking a Customer Service Representative who is enthusiastic about working remotely (100% remote). In this role, you will be responsible for handling both inbound and outbound calls to resolve inquiries.As a CSR, you will be a part of our Data Enrichment Team. You must excel in being confident and effective on the phone when addressing customer...

Facilitate Training Class/esPromote and maintain quality standards and targetsProvide and Analyse variety of daily/weekly/monthly reports to optimize performanceProvide quality monitoring feedback to Team Leaders and Managers.Achieve team/department targets and objectivesEnsure all initiatives are completed in a timely manner, creating a workplace that is...

Your Day-to-day In a NutshellAnswering incoming calls from customersResolving customer inquiries/requestsEnsuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge service in a friendly, confident and knowledgeable mannerWhat are...

Job Description Manage internal and external stakeholders Guide and Mentor Trainers and Training InternsConduct Training Needs Analysis (TNA) and come up with Training interventionsDesign and implement training projects and initiatives for the programBuild business review packs and participate during the actual reviewsTimely and accurate submission of...

FILINVEST COMPANY: FILINVEST LAND, INC.JOB SUMMARY:The Training and Quality Assurance Associate supports the Training and Quality Assurance Head and Technical Training Specialist in monitoring and ensuring that learnings from training programs are translated into production and departmental policy standards are met to improve the manner of service delivery...

We are in search of a skilled Media Buyer with expertise in digital advertising across platforms like Facebook, Google, TikTok, and Instagram. In this crucial role, you will strategize, execute, and manage ad campaigns that effectively reach our target audience and drive conversions. Your deep understanding of different advertising platforms and ability to...

Job DescriptionSuccessful candidates will provide excellent customer service by addressing general inquiries related to billing, account/service maintenance, and other products/services to customers, as neededSkills RequiredAbility to resolve customer concerns and problems at first contact by following a step by step call flow approach.Responsible for...

Job Responsibilities:provide excellent customer service to existing clientsanswer customer support callsupdate client database whenever necessarypromote other products & services whenever necessaryJob Qualificationswith or without call center experiencehigh school diploma or equivalent; additional education or training in customer service is a...

At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...