Business Solutions Manager

WHAT THIS POSITION IS ABOUT - PURPOSE

This role is responsible for maintaining & supporting all or a proportion of the Geographically Distributed (Virtual) team portfolio of applications, working with colleagues to standardize and drive efficiency. Incumbent should broaden their technical and delivery skills using tools at their disposal, including but not limited to Freedom within a Framework, Data management, ERP and Sales solutions. The role is responsible for ensuring that 3rd-party solution providers & external resources fulfil agreed-upon commitments and contractual obligations within budgeted costs.

This role may lead projects to localize and roll out of centralized systems, including the detailed planning and execution of the project/changes, data migration, external resources and go-live.

The role actively engaging with business stakeholders and D&IT partners to explore capability improvements or to ensure clear understanding of new capabilities requirements. Work with Virtual team lead to understand existing tools that can deliver needs and plan in Roadmap. Drive demand process to deliver new solutions as planned in the roadmaps.

The Incumbent will actively review technology successes in JTI and external environment, bringing to the attention of Business partners to explore the innovation within the virtual team's remit.

While ensuring adherence to JTI D&IT and Corporate governance standards, the incumbent leads and manages identified changes & projects, and on occasions related teams, to ensure they are executed successfully. The incumbent will at all time work in accordance with JTI's Project Management Framework, and established D&IT standards, policies and procedures, J-Sox controls, and industry best practices.

WHAT WILL YOU DO - RESPONSIBILITIES

Capability Management identification and enhancement:

Collaborate with business to identify improvements for existing solutions
Work to find existing solution in JTI that have the required capabilities
Help develop capabilities delivered by global teams and within regional/local solutions.
Explore with other regions capabilities teams what exists so that synergies and technology re-use can be maximized and deployed quickly & adopted
Rollout of Central systems and Market Mile:

Under direction of the RPD embrace and learn steps and effort required to rollout a system to more than one market in the region.
Work with other regions who are rolling out systems ahead of your region to gain knowledge and to help deliver the solution faster in your region.
Support other regional teams by engaging them and helping them understand what you and the team learnt for a successful deployment.
Freedom within a Framework

Use low code tools provided in JTI environment to augment and deliver simple and short-term capabilities.
Make sure you are aware of the tools ever increasing functionality, how these tools work and leverage and communicate through APIs in JTI key systems to deliver data transfer or better UX experience.
Service Delivery Management & Businesss Continuity/Security:

This role ensures the company's business community is provided with appropriate support and training/development in business systems, software and hardware in order to make effective and efficient usage of systems and resources and enable users to achieve business goals. These solutions may be internally or externally provided.
This role is responsible for ensuring that all shared D&IT applications / D&IT solutions under the incumbent portfolio are stable, reliable and compliant to the legislation (e.g. payroll, data sources and data integrity, etc) in the region.
This role is responsible for the incident management, problem management and all aspects related to the application within the responsibility of the function assigned to the incumbent.
Ensure strategic alignment with Internal (e.g. BTS, I&O, GDC, Security) and External D&IT Service Providers.

Innovation:

Work with markets teams to foster ideas and understand new trends and how they could challenge or provide an opportunity to change the business model or drive efficiencies into operations
Geographically Distributed teamwork & Operations:

This role will be part for a geographically distributed teams that will be responsible for a function within the region (M&S, Finance, Data, etc). This role manages the application portfolio (or part of it) of that function including the operational excellence (incident management, maintenance, enhancement and change request, problems, etc) as well as managing demands and accountable for the execution of projects of that specific function.
You may at times and as decided by the Regional Digital & IT lead be seconded to the RPD to assist or run project on behalf of the region.
This role may lead projects to localize and roll out of centralized systems, including the detailed planning and execution of the project/changes, data migration, external resources and go-live.
During a crisis in one of the applications of the function portfolio, the role needs to keep close communication with the Market/Cluster D&IT Lead to ensure right business impact and prioritization is given to the incident.
This role will also play an important role as expert in the technology stack of the function (sales apps, power apps, data, digital, etc) looking for upskilling within that area of expertise and delivering via self-development or consultants' solutions to the business demands.
D&IT Governance

Responsible for respective D&IT budgets for managed applications and services the Region. Responsible for planning of the AP/SP and LE processes and delivering financial commitments with clarity on how budget is used to run existing services, the cost of transformation/change and efficiency gained by the changes. Optimize, control and reduce costs when possible, to improve regional budget efficiency and profitability.
Drive cost avoidance through the alignment as much as possible to corporate application standards (e.g. SAP for ERP, TME for the sales force, SAP HR for personnel master data), also seeking to re-use existing business application solutions across the group and leverage the D&IT Application Portfolio.
Govern system change control through compliance to D&IT policies, procedures & standards & Decrease technology risk and reduce cost through following D&IT technology standards and guidelines.

WHO ARE WE LOOKING FOR - REQUIREMENTS:

3+ years' experience in the IT discipline with 1+ of those years in IT Management of Business Solutions/ Application teams (including people management where relevant)
Preferred background of employment experience in multinational companies.
Good working knowledge of business and related processes in FMCG industry
Experience in at least 2 of the following new technology trends:
Microsoft PowerPlatform (PowerApps, PowerBI, PowerAutomate)
Microsoft Data Lake and Data Warehouse technologies
Field Sales Solutions
Online Sales, Loyalty and payment systemsBusiness requirements analysis & process documentation
Solutions design proposal and architecture (business applications and D&IT infrastructure), including but not limited to application design methodology (including Agile methodology), interface design, capacity planning, scalability
Good financial and budgetary understanding
Project management (medium to large scale projects);
Business Analysis
Supplier management
People management (where relevant)
Leads by example; Works effectively in a fast-paced environment and is able to diffuse project-related conflict
Able to think clearly and act decisively in crisis situations; thinks and acts with a sense of urgency and clear understanding of priorities and strategic importance; highly organized
Creative, innovative, enterprising; thinks outside the box, challenges status quo
Able to work with ambiguity and 'connect the dots'
Team-oriented, collaborative; able to network and establish good connections
Proactive; driven to learn and keep pace with business and technology trends
Thinks outside the box
Able to network and establish good connections
Works seamlessly between macro and micro views
Communicates effectively at all levels of the organization
Goal-oriented, high level of commitment
Customer service-oriented

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