Senior Workforce Manager

Company DescriptionOP360, founded in 2006, is a global workforce solutions provider for medium-sized and large Fortune 500 companies. They provide 24/7/365 omnichannel experience services and solutions in various areas including call center customer service, technology support, and back-office services. Their core values are to act with integrity and commit...

QUALIFICATIONS:• 7+ years of experience in WFM, with complete background in Real Time, Scheduling, Forecasting, Capacity Planning, and handling groups of analyst • College Graduate preferably from a reputable school. • With strong background in multiple call center environment • Able to manage multiple internal and external clients of different...

Position SummaryAs a Senior Workforce Analyst, you will be responsible for analyzing, forecasting, and planning workforce needs to ensure optimal staffing levels and operational efficiency. You will collaborate with various departments to gather data, monitor performance metrics, and implement strategies to achieve service-level goals.Job DetailsHybrid Work...

Sr. Workforce ManagerSenior Resource ManagerPosition Purpose:The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies.The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue....

Description: Manages Real Time Analysts and Scheduling and Forecasting Analysts. Primary duties may include, but are not limited to: Monitors forecasting effectiveness and accuracy at all levels. Ensures service levels and productivity goals are met. Implements and maintains workforce management platform. Maintains and analyzes workforce performance, lead...

The IT Service Desk WFM (WorkForce Management) Analyst is responsible for preparing and managing staffing and scheduling to ensure enough agents are available to perform all required ITSD tasks, including assessment of staffing levels daily, and monitoring attendance and schedule adherence. The WFM Analyst is also responsible for providing periodic reports,...

Overview The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices.

Company Descriptiontranscosmos Asia Philippines Inc. is a subsidiary of transcosmos inc., headquartered in Japan. transcosmos offers a wide range of services including Cost Reduction Services (contact center, back-office services, order management, etc.) and Sales Expansion Services (Big Data analysis, internet advertising, telemarketing, etc.). With...

JOB SUMMARY: As a Workforce Management Analyst, you will be responsible for providing support to the Sr. Workforce Management Analyst within the Support Operations Department and the Customer Support Teams. You will provide support in the areas of monitoring of real time phones, chats, case work, as well as assisting in scheduling, and intraday reporting as...

Job Description: The Workforce Management Specialist is an individual contributor role that generates forecasts and schedules while performing analytics on results. This is a job that requires a strong aptitude in mathematics and the ability to break down complex analytics into understandable and relatable terms to a wide variety of people. Through data...

JOB DESCRIPTIONSummaryResponsible for the development and maintenance of a comprehensive forecasting and scheduling model by using Workforce Management tools to analyze trends, prepare forecasts (Volume, AHT, and Shrinkage), create staffing requirements, and generate work schedules for contact centers.Essential Duties & ResponsibilitiesDetermine annual,...

Job DescriptionThe Scheduling Analyst's primary role is to take accountability for creating, supporting and managing the most efficient and cost effective workforce rostering processes for both Internal and Partner teams Skills RequiredIdentify and implement improvements & enhancements of systems and processes, where such changes will add value to the...

Title: Workforce CoordinatorLevel: Supervisor/Assistant, ManagerWork arrangement: Hybrid (Manila/Cebu/Dumaguete)This position is responsible for coordinating Workforce functions which includes management of workforce personnel, headcount, forecasting, reporting, capacity planning and strategic planning for workforce process improvements. The Workforce...

Roles and Responsibilities▪Collecting & analyzing data to identify pattern, trends, and key performance indicators▪Monitors call volume & adjusts schedules to ensure consistent service is maintained▪Providing recommendations, key insights, and solutions to resolve any staffing and volume concerns▪Updating schedules to account for breaks, paid time...

Responsible for supervising teams in the execution of projects and engagements for the People Advisory-Workforce Advisory Services practice. The Associate Director is expected to collaborate with the Directors, and Partners to pursue new business, develop targeted proposals, ensure project activities are executed according to standards and oversee the work...

Description: Position will be responsible for directing, planning, organizing, and coordinating all aspects of Workforce Management functions across all Philippines Delivery locations. Specific responsibilities include developing and leading a team to actively build the organization's capacity to and deliver efficient and effective accurate forecasting at...

Overview The Workforce Manager will oversee a team of WFM personnel that are responsible for all facets of workforce planning and intraday management. He or she will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. The...

ResponsibilitiesKnowledge in tactical or short term planning Analyze historical data and trends to forecast future workload requirements accurately Determine the optimal method for forecasting, taking into account the context of the forecast, availability of data, the degree of accuracy desired, and the timeline available Work with management to understand...

Overview The Senior HR Manager builds trusted relationships with senior stakeholders and leaders in the business. He/She provides strategic and day-to-day leadership to drive the delivery of the business' HR plans. Using experience, skills and knowledge of the HR industry to make an impact in key areas such as change management, organizational design,...

ONSITE WORK OPPORTUNITY for a WFM SUPERVISOR focusing on REAL-TIME & SCHEDULING in the 1st MAJOR BPO in GREENHILLS, SAN JUAN!!!About CompanyTransparent BPO is a leading provider of contact center BPO services. Through talent, process and technology, we integrate with our client's brand & culture to deliver a superior customer experience across all channels....