Key Accounts Officer

2 weeks ago

Central Visayas Philippines MyPass Global Full time
MyPass Global is on a mission to empower safe, agile & connected communities. Our vision is to become the industry standard platform of record for workforce management and credentialing. Our vision transcends just one industry or geography, it speaks to building a global workforce management & credentialing system that is looked to for best practice in this space.

Our company values set the standard for the behaviours and mindset we expect from every 'MyPasser'. Our values include:

BRING OUT THE BEST

We connect and empower people to build a safer future. We strive to create a positive and enduring impact, no matter how small.

CHALLENGE THE NORM

We pursue innovation by practising curiosity and always asking 'why'. We challenge assumptions by seeking opportunities for growth and improvement.

TREAT PEOPLE WELL

We treat our customers, employees and partners as equals. We foster meaningful relationships through trust, compassion and respect.

WALK THE WALK

We are accountable for our goals, actions and collective vision. We work with integrity and are true to our word, fostering a culture of open communication.

Position Purpose Statement

The key purpose of this role is to be the subject matter expert for key customers regarding the MyPass platform, providing system configuration capability support to key customer platform administrators. This includes providing accurate advice to key customers regarding system issues, questions, technical and general concerns and escalating issues appropriately through internal channels.

Key Responsibilities

  • Performs daily ticket hygiene; reviews ticket updates and follows through with relevant stakeholders to help expedite ticket resolution
  • Maintaining a high level of professionalism with key customer administrators and establishing a positive rapport through online chat, email, phone and video conference calls.
  • Providing accurate responses to customer inquiries promptly and to MyPass Global SLA requirements
  • Managing customer incidents and escalating internally via the appropriate internal channels, taking ownership and ensuring that all incidents are resolved to the customer's satisfaction and under MyPass Global SLAs.
  • Following all MyPass Global Policies and procedures in servicing our key customers
  • Building appropriate professional relationships with assigned customer administrators
  • Educating assigned key customers on the functionality and features of the platform during interactions. Delivering monthly/quarterly Service Level Agreement reporting
  • Audit assigned key customer accounts to ensure billing accuracy
  • Providing billing guidance to the MyPass Global Accounts team regarding verification charges (where applicable).
  • Proactively identify system improvements and share these with assigned customers
  • Be involved in recurring account meetings with assigned customers

Meausres of Success

  • Retention of key Customers
  • NPS from assigned Customers
  • Positive feedback from assigned Customers
  • Internal quality scores regarding correspondence and problem resolution
  • Meeting productivity expectations
  • Customer uptake of proposed system improvements

Development Objectives

  • 0-3 Months
  • Build internal relationships with internal and external Stakeholders
  • Develop an intimate understanding of the product and range of use cases.
  • Develop a good working dynamic and rhythm with the partner Account Manager
  • Develop a network within the organisation to help drive efficient customer resolution.
  • 3-6 Months
  • Learn to use the data to share insights to the Account Manager for Continuous Improvement
  • Support the Account Specialist and Account Manager in building out a Change Management case
  • Build a solid understanding of the customer portfolio and relationships of subsidiary companies
  • Solve complex tickets with minimal supervision
  • 6 – 12 Months
  • Be an independent problem solver and create sound business suggestions to solve a customer or company problem
  • Build a strong understanding of the value of our services and use it in mitigating any pain points with other newly identified strategic or key accounts
  • Maintain and continue account retention through sharing expertise with assigned Customers

Information Security Accountabilities

Management:

  • Determine and allocate the resources required to maintain and continuously improve the ISMS
  • Ensure information Security requirements are communicated and understood across all levels of the business
  • Ensure business activities support the security of information
  • Promote the continuous improvement of information security
  • Ensure changes to the ISMS are effectively communicated to the business and stakeholders

Senior Leaders:

  • Ensure direct reports receive instructions that adequately describe the responsibilities for information security related to their job role
  • Ensure direct reports receive training to maintain appropriate information security skills and knowledge required for their job role
  • Ensure direct reports demonstrate the information security skills and knowledge required for their job role
  • Ensure induction and training focus on the most relevant information security aspects for each job role

Employees:

  • Understand own contribution to the effectiveness of the ISMS
  • Understand own responsibilities within the ISMS (e.g. Acceptable of Use Assets Policy, Information Security Policy)
  • Understand the consequences of non-compliance with the requirements of the ISMS
  • Understand information security guidelines related to own job role

  • Accounting Officer

    1 week ago

    Philippines, Central Visayas Taft Properties Full time

    Company DescriptionTaft Property Venture Development Corp. is a solid and dynamic real estate developer in Cebu, Philippines, changing the landscape of housing communities for young professionals, entrepreneurs, families, and retirees. The company is backed by VICSAL Development Corporation, the company behind the Metro Gaisano chain of stores, and has...

  • Key Accounts Officer

    7 hours ago

    Philippines Hospeco Philippines Full time

    We are inviting all highly ambitious and experienced sales professionals who are laser-focused on shaping their future and building a successful, financially rewarding career in sales to join a fast-growing Australian-based Hygiene Solutions company for its expansion plans this 2024.  What awaits in this roleEndless opportunities for growth & generous...

  • Key Account Specialist

    1 week ago

    Philippines Lica Land Management Inc Full time

    Job DescriptionAs a Key Account Specialist, you should be able to handle multiple customer accounts and provide excellent customer service. You should also be able to gather customer details and understand their requirements to build and maintain long-term customer relations.Duties and ResponsibilitiesPenetrate Key Accounts and Top 3,000 Companies in NCR to...

  • Accountant

    1 week ago

    Philippines, Central Visayas A.M.S Administrative Support Services Full time

    Job Title: Accountant - Cebu OfficeLocation: Cebu, PhilippinesCompany: AMS GroupAbout Us: AMS Group is an Australian-owned HVAC & R company with a specialization in service and maintenance, HVAC & R construction projects, fit-outs, electrical, and controls. Established in 2008, we have been providing comprehensive solutions to clients in Perth and Melbourne,...

  • Key Account Manager

    1 week ago

    Philippines LEX Services, Inc. Full time

    The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies.  ResponsibilitiesOperate as the primary point of contact for key...

  • Key Account Sales Specialist

    1 week ago

    Philippines Palawan Group of Companies Full time

    Key Accounts Specialist for Retail AccountsKey Responsibilities:Directly interfaces with prospective accounts by phone and/or email, demonstrating strong knowledge in key areas such as product, competitors, industry and more.Recognizes client pain points and provides sound recommendations and solutions based on product knowledge. Can successfully overcome...

  • Retail Key Account Manager

    2 weeks ago

    Manila, Philippines etaily Full time

    Principal Duties & Responsibilities:The Retail Key Accounts Manager sustains and nurtures solid relationships with key clients. They utilize company resources to develop and implement strategic solutions, supported by analytical data analysis to achieve key clients' long-term goals. This position will be the direct contact person for the company's existing...

  • Key Account Sales Specialist

    1 week ago

    Philippines Palawan Group of Companies Full time

    Key Accounts Specialist for Financial ServicesKey Responsibilities:Directly interfaces with prospective accounts by phone and/or email, demonstrating strong knowledge in key areas such as product, competitors, industry and more.Recognizes client pain points and provides sound recommendations and solutions based on product knowledge. Can successfully overcome...

  • Key Accounts Manager

    1 week ago

    Taguig, Philippines Häfele Philippines, Inc. Full time

    The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our appliance and hardware customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies.ResponsibilitiesOperate as the primary point of...

  • Key Account Manager

    7 hours ago

    Philippines, Central Luzon, Pulilan RBF Enterprises (Philippines) Full time

    The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing ,and executing new sales strategies.  ResponsibilitiesDevelop and nurture client relationships...

  • Sales Account Officer

    1 week ago

    Philippines, Central Visayas City Savings Bank Full time

    The Sales Account Officer is responsible for the execution of the Unit's strategies and achievement of targets by establishing a wide client base by actively performing sales and marketing activities to assigned branches and partner units. S/he ensures the achievement of the Unit's volume and income contribution to the business targets of the Group by...

  • Accounting clerk

    7 hours ago

    Central Visayas, Philippines STAR ADS Full time

    ResponsibilitiesProvide accounting and clerical support to the accounting departmentType accurately, prepare and maintain accounting documents and recordsPrepare bank deposits, general ledger postings and statementsReconcile accounts in a timely mannerDaily enter key data of financial transactions in databaseProvide assistance and support to company...

  • Sales Account Officers

    1 week ago

    Philippines, Central Visayas BDO Unibank Full time

    SALES ACCOUNT OFFICER - HOME LOANSBASIC FUNCTIONS:Responsible for the achievement of established objectives and targets; consequently, contributes to the Teams objectives and targets.Maintains and ensures the booking of quality loan portfolio.Responsible in addressing clients' requests and concerns to meet client's needs and ensure satisfactory customer...

  • Key Account Manager

    7 hours ago

    Philippines WhiteCrow Research Full time

    About WhiteCrowWe are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client's in-house talent...

  • Sales Officer

    7 hours ago

    Central Visayas, Philippines Shipmates Full time

    We are looking for an additional Sales Officer to join our team and help us sell our Shipmates Fleets Product. As a Sales Officer, your main responsibility is to increase partnerships with different couriers nationwide and reach targets and goals.What you will be doingGenerating new opportunities to increase partnerships with different fleets...

  • Key Account Manager

    1 week ago

    Philippines Atlantis Consulting Full time

    Job Title: Key Account Manager - FMCG, Modern TradeCompany: FMCG DistributorLocation: Pasig CityPosition Type: Full-timeHeadcount: 6Reporting to: National Sales Manager for Modern Trade / Key AccountsJob BriefA prominent FMCG Distribution firm, renowned for its production and distribution of top-tier consumer goods, is in search of an experienced Key...

  • Key Accounts Specialist

    7 hours ago

    Quezon City, Philippines Dragon Edge Group Full time

    KEY ACCOUNT SPECIALISTFMCG (FastMoving Consumer Goods)IndustryIntroduction: Welcome to Dragon Edge Group, where excellence defines our journey! We are excited to announce an exceptional opportunity for a driven and results-oriented professional to join our Sales Team as a Key Account Specialist. In this role, you will be pivotal in fostering strong...

  • Key Accounts Manager

    1 week ago

    Philippines Maya Full time

    The Key Accounts Manager - Cluster Head will identify, develop, and execute business opportunities, strategies, and programs to grow the Utility and Communications segments.ResponsibilitiesMaintain relationships with processors and decision-makers of the Utility and Communication merchant partners (Smart, PLDT, Meralco, Bayad, Converge, Dito, Cignal,...

  • Key Accounts Manager

    1 week ago

    Philippines Biocostech Philippines Corporation Full time

    Job Highlights Work-Life Balance / Working Culture Career Growth Learning different aspects of the businessJob Description SummaryThe Key Accounts Manager will oversee the relationship between the company and its clients. The incumbent will be responsible for obtaining and maintaining long-term key customers that will supply their requirements. The ideal...

  • Senior Key Accounts Executive

    7 days ago

    Taguig, Philippines Shiseido Full time

    MAIN PURPOSEThe Senior Key Accounts Executive leads the development and execution of business building strategies in assigned retail partners.Key ResponsibilitiesThis includes managing key accounts, partnering with business managers to arrive at solid trade marketing strategies and plans, defining strategic brand and SKU assortment as well as appropriate...