Managed Services Engineer

1 week ago

Central Visayas Cebu City, Philippines Hawodtechsolutions Full time
Job Description:

We arelooking for an energetic and personable professional to join our team. Theright candidate will be an aggressive team player who effectively builds relationships bothinside and outside of the organization. We are looking for an individual who will becomfortable in a fast-paced environment working with many different clients andorganizations. You need to be a self-starter who values team input and is willing to givefeedback for the betterment of our clients and teams. You should be excited to provideinnovative, sustainable solutions to some of the largest companies in the world as we helpthem to implement and maintain the Atlassian tools and more.

In addition to everything Atlassian, we focus heavily on our people and creating a culture thatis fun, challenging, and rewarding. Isos consistently appears on the Best Places to Work listand are always looking for ways to support our peeps.

Technical Responsibilities:

As a Managed Services Engineer, you will function as the first line of support for technicalquestions for Atlassian managed services and support engagements. You will have thefollowing responsibilities:

- Serve as Atlassian tools subject matter expert advise clients on Atlassian, relatedtechnologies, and Isos' Atlassian services best practices, guidelines, andrecommendations
- Support highly available installations of Atlassian products in mostly Linux but
sometimes Windows environments. Products include, but are not limited to: Jira,
- Confluence, BitBucket, Bamboo and FishEye/Crucible, and Crowd.
- Support existing application deployments, including upgrading and patching often via
configuration management tools such as Ansible, Puppet, or Chef, and infrastructureas code tools such as Terraform and CloudFormation
- Provide best practices and guidance for both on-premises and Cloud-basedenvironments.

Set up, maintain, and tune relational databases, including, but not limited to:
- PostgreSQL, MySQL, SQL Server, and Oracle
- Work with, configure, and integrate with authentication / directory services like ActiveDirectory (LDAP), Crowd, OAuth and SAML
- Maintain and use version control systems like Git, Subversion, and Mercurial
- Write system administration scripts in Bash, PowerShell, or Python
- Work within and understand complex networking topologies and concepts
- Interpret, maintain, and augment system and network monitoring system
- Use automated security testing platforms in order to audit and secure web-basedapplications

Perform secondary support for end-user activities in the Atlassian tools, such as:
- scripting and automation to supplement workflows in Jira, author content inConfluence, create build plans in Bamboo, etc.

Develop, document, and implement standardized processes and instructions for:
- Refining the technical delivery process
- Improving and incorporating new automation tooling to improve overallefficiency
- Providing coaching and guidance to other resources to improve the overall skillset of the team
- Participate in an on-call schedule that includes nights and weekends.


Consultant Responsibilities:

As a Managed Services Engineer, you will function as Subject Matter Expert and TechnicalArchitect for Atlassian managed services and support clients. You will have the followingresponsibilities:

- Understand clients' business requirements, integrations, and system architecture inorder to provide recommendations for continued improvement
- Be comfortable with starting and facilitating conversations with clients acrossindustries and technical skill levels
- Take an active role in finding new opportunities where the team can show additionalvalue to our clients
- Work directly with clients to collaboratively create roadmaps that show continuedvalue
- Effectively build rapport to become a trusted advisor that clients can rely on tosuggest solutions to a variety of challenges

Expectations:
As a Managed Services Engineer, you have the following expectations:

- Isos' Atlassian Platinum Partnership is dependent on having certified and accreditedresources. You will acquire and maintain the required technical and salescertifications in your first calendar year of employment and every subsequent yearthereafter.
- Acquire and maintain at least one non-Atlassian professional accreditation orcertification in your first calendar year of employment and every subsequent yearthereafter. The certification should be relevant to the company's objectives and may includecertifications on technologies or methodologies such as: AWS, Certified Scrum Master,Linux, etc. Isos will sponsor the exams, training, and study materials to reach thisobjective.
- Regularly contribute informative and engaging original content to be used in Isos'Atlassian Support and Services marketing efforts in the form of whitepapers, blogposts and social media status updates
- Regularly meet or achieve weekly required billable hours

Required Skills:

To function in the role of Managed Services Engineer, Isos requires you to already have thefollowing demonstrable and verifiable skills:

- Ability to conduct yourself professionally and in accordance with Isos' values
- Ability to effectively manage time and expectations with internal resources and clients
- Ability to manage multiple clients and issues simultaneously
- Ability to communicate effectively (both orally and in writing) for technical and business operations audiences
- Ability to function on a highly collaborative team of fellow engineers as well as frontend application admins

Minimum 5+ years' experience and/or expert knowledge of working in a technicaloperational environment that involves:
- Proven ability to troubleshoot complex systems that include multiplecomponents
- Configuring and working within various deployment environments, includingbare-metal, virtual machines, and public clouds (e.g. AWS)
- Configuring and scripting for various operating systems with a strong focus onLinux and Windows
- Proficiency with configuration as code tools such as Ansible, Puppet, Chef, etc.
- Proficiency with infrastructure as code tools such as Terraform,CloudFormation, etc.
- Working with, configuring, and integrating with authentication / directoryservices like Active Directory (LDAP), Crowd, OAuth, and SAML
- Supporting and working with relational databases, with a strong focus onMySQL and PostgreSQL
- Third-party and custom application installation, configuration, and/or support
- Experience scripting using REST APIs

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