Operations Manager

3 months ago

Makati City, Philippines Alpha Infinity Holding Corp. Full time

The Restobar Branch Operations Manager is a crucial role in ensuring the smooth and successful operation of a bustling restobar location. This individual oversees all aspects of the branch, from staff management and customer service to financial performance and operational efficiency.
Qualifications:
Extensive experience in a management role within the hospitality industry, ideally with a focus on restobars or similar establishments.
Proven track record of success in leading and motivating teams, driving sales, and achieving operational excellence.
Deep understanding of the restobar industry, including bar operations, cocktail preparation, food service, and customer service best practices.
Strong analytical and problem-solving skills, with the ability to identify issues, develop solutions, and implement changes effectively.
Excellent communication and interpersonal skills, with the ability to build relationships, inspire confidence, and effectively communicate with all levels of staff and management.
Strong organizational and time management skills, with the ability to prioritize tasks, handle multiple projects simultaneously, and meet deadlines.
Proficiency in POS systems, inventory management software, and other relevant technology.
Benefits:
Competitive salary and benefits package.
Opportunities for professional development and career advancement.
A dynamic and fast-paced work environment.
Key Responsibilities:
Strategic Leadership
Develop and implement branch-specific strategies to meet overall business objectives, including sales targets, customer satisfaction goals, and cost management initiatives.
Analyze performance data, identify trends, and make informed decisions to optimize operations and drive growth.
Collaborate with the restobar management team to develop and implement new initiatives, menu changes, and marketing campaigns.
Team Management & Development:
Oversee and mentor a team of supervisors and staff, providing leadership, guidance, and support to ensure their effectiveness.
Foster a positive and collaborative work environment that encourages teamwork, communication, and professional development.
Implement effective training programs for supervisors and staff to enhance their skills and knowledge.
Conduct performance reviews, provide constructive feedback, and identify opportunities for career advancement.
Operational Excellence:
Ensure the smooth and efficient operation of the branch, including opening and closing procedures, inventory management, cash handling, and compliance with all relevant regulations.
Implement and maintain high standards of cleanliness, hygiene, and safety throughout the branch.
Monitor and manage expenses, identify cost-saving opportunities, and contribute to the branch's profitability.
Customer Experience & Service:
Champion a culture of exceptional customer service, ensuring that all guests have a memorable and enjoyable experience.
Train and coach supervisors and staff on best practices for customer interaction, order taking, issue resolution, and complaint handling.
Monitor customer satisfaction, gather feedback, and implement improvements to enhance the guest experience.
Sales & Marketing:
Develop and implement strategies to drive sales and attract new customers, including promotions, special events, and targeted marketing campaigns.
Analyze sales trends and identify opportunities for growth and expansion.
Collaborate with the restobar marketing team to develop and execute effective marketing initiatives.
Financial Management:
Oversee the branch's financial performance, including budgeting, forecasting, and expense control.
Monitor revenue and expenses, identify areas for improvement, and contribute to the branch's profitability.
Prepare and analyze financial reports to track performance and make informed decisions.

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