Scheduling Analyst

5 days ago


Pasig, Philippines TASQ Staffing Solutions Full time

Position: Scheduling Analyst (Rockwell/Ortigas) | Onsite
Work Location: Onsite at Rockwell/Ortigas

Work Schedule: On-site (flexible shifts)

Start Date: Immediate

Responsibilities:

Schedule Development and Maintenance:
Create and regularly update optimal agent schedules across vendor and BPO facilities to meet forecasted workload requirements.

Vendor and Client Coordination:
Act as the main liaison between the client and vendor/BPO partners regarding all scheduling-related issues.

Qualifications:

Proven experience in Workforce Management (WFM).
Proficiency with WFM tools such as Power BI, Tableau, Power Query, SQL, and Excel.


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