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Team Leader/5 yrs BPO Industry Healthcare Account/Taguig/Urgent
2 days ago
Working location: Taguig
Job type: Fulltime, Onsite, Urgent
Salary: to be discussed during interview
Experience:
Team Leader: 2 years (Preferred)
BPO: 2 years (Preferred)
Job Description:
People Management:
Leading and developing a team of Aftercare Coordinators; responsible for the overall
direction, coordination and evaluation of the team.
Carrying out supervisory responsibilities in accordance with client's policies and procedures;
additional responsibilities include interviewing, training and motivating employees;
planning, assigning and directing work; rewarding and disciplining employees; and effective
conflict resolution.
Communicating policies to coordinators and become the primary information source for
staff; following-up to ensure compliance and consistency; taking corrective action as
necessary and documenting the issue and actions taken.
Project Management:
Solving complex vendor invoicing issues and proactively heading off negative service trends
Perform other projects and duties as required
Job Requirement:
Knowledge on Outlook, Word and Excel or similar desktop applications
Demonstrated ability to meet deadlines while managing multiple projects
Good Communications skills – Written Verbal in English
Applicants must be willing to work in Bonifacio Global City,Taguig
Amenable to work for a shifting schedule
Qualifications
With three years of Team Leader work experience in a healthcare account under BPO
company
Willing to work on-site in Market Market, and willing to render overtime
Enjoy the following benefits
Non-taxable allowance
HMO Coverage upon hire
Vacation Leaves up to 24 credits
Sick Leave Conversion
Group Accident Insurance
Applicant Referral
Benefits:
Additional leave
Company Christmas gift
Company events
Employee discount
Health insurance
Opportunities for promotion
Promotion to permanent employee
Schedule:
8 hour shift
Afternoon shift
Day shift
Night shift
Overtime
Rotational shift
Supplemental pay types:
13th month salary
Overtime pay
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