Team Leader/5 yrs BPO Industry Healthcare Account/Taguig/Urgent

2 days ago


Taguig, Philippines DRM Recruitment Services Full time
Position: Team Leader
Working location: Taguig
Job type: Fulltime, Onsite, Urgent
Salary: to be discussed during interview
Experience:
 Team Leader: 2 years (Preferred)
 BPO: 2 years (Preferred)

Job Description:
People Management:
 Leading and developing a team of Aftercare Coordinators; responsible for the overall
direction, coordination and evaluation of the team.
 Carrying out supervisory responsibilities in accordance with client's policies and procedures;
additional responsibilities include interviewing, training and motivating employees;
planning, assigning and directing work; rewarding and disciplining employees; and effective
conflict resolution.
 Communicating policies to coordinators and become the primary information source for
staff; following-up to ensure compliance and consistency; taking corrective action as
necessary and documenting the issue and actions taken.
Project Management:
 Solving complex vendor invoicing issues and proactively heading off negative service trends
 Perform other projects and duties as required
Job Requirement:
 Knowledge on Outlook, Word and Excel or similar desktop applications
 Demonstrated ability to meet deadlines while managing multiple projects
 Good Communications skills – Written Verbal in English
 Applicants must be willing to work in Bonifacio Global City,Taguig
 Amenable to work for a shifting schedule
Qualifications
 With three years of Team Leader work experience in a healthcare account under BPO
company
 Willing to work on-site in Market Market, and willing to render overtime
Enjoy the following benefits
 Non-taxable allowance
 HMO Coverage upon hire
 Vacation Leaves up to 24 credits
 Sick Leave Conversion
 Group Accident Insurance
 Applicant Referral
Benefits:
 Additional leave
 Company Christmas gift
 Company events
 Employee discount
 Health insurance
 Opportunities for promotion
 Promotion to permanent employee
Schedule:
 8 hour shift
 Afternoon shift
 Day shift
 Night shift
 Overtime
 Rotational shift
Supplemental pay types:
 13th month salary
 Overtime pay

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