Customer Service 2nd Level Integration Consultant
5 months ago
Job Summary: Under the direction of the Line Manager, responsible for support for the provision of IT Products & Services provided to customers. Record all service calls. Troubleshoot and resolve incidents within the Incident Response Guidelines (IRG) and any support agreements put in place
Primary Duties:
Provide professional, polite and timely service to all customers, internal and external
Assist customer with a handle time appropriate to the issue
Take and make calls as required
Assist colleagues with issues including troubleshooting incidents with appropriate escalations.
Provide the customer with an initial and regular updates on incidents within the IRG
Triage and prioritize incidents accordingly
Ability to communicate effectively with all level of end users
Analyse recurring issues and report them to the team leader
Consistently manage own incident queue, within IRG and follow defined Helpdesk operating procedures
Report daily activities when required ie during working from home
Attend all in house and/or outsourced training and events
Regularly update objectives and key result areas such as Drive21, Skills Base, etc
Expectations:
Log all contacts (feedback, incidents, requests for service & request for information) received via telephone, email, internet and fax within our Incident Management System
Provide initial diagnosis and resolution of service calls from Pentana Solutions customers
Provide initial work around to restore service to customer
Update Incident Management System with comments, Internal and/or Custome as required
Assign the service call to the appropriate assignment group
Track the progress of the incident to ensure service is restored within the agreed targets
Regularly update open incidents with appropriate comments to reflect actions and progress
Escalate to Team Leader when a target is in danger of being breached Meet deadlines as agreed with the business or customer
Qualifications:
IT or Accounting Tertiary qualifications
Automotive qualifications or experience highly desirable
Intermediate to Advance support skills in Accounting
Intermediate SQL knowledge
Experience & Knowledge:
Experience in a Service Desk Environment highly desirable
Attributes:
Confident
Out of the box thinking
Results driven
Abilities:
Ability to communicate effectively with all level of end users
Ability to function effectively as part of a team and action incident tickets individually.
Ability to work under pressure
Attributes:
Punctuality & Reliability
Self-motivated
Willingness to learn
Attention to detail
Responsibility & Accountability
Empathy for the customer
Working Hours:
Customer Services operates on 24/7 and on Philippines Holidays Standard hours of work are 40 per week – with weekend, late night and public holiday work as the business may require. Your work hours may vary reasonably depending on the Customer Services assigned roster/schedule. Pentana Solutions reserves the right to change/modify schedules and rest days as the business may require
Special Job requirements
With appropriate notice, shift rotation may occur from time to time, depending upon the needs of the business
-
Customer Service 2nd Level Integration Consultant
5 months ago
Makati, Philippines HR Network Inc Full timeJob Summary: Under the direction of the Line Manager, responsible for support for the provision of IT Products & Services provided to customers. Record all service calls. Troubleshoot and resolve incidents within the Incident Response Guidelines (IRG) and any support agreements put in place Primary Duties: Provide professional, polite and timely service to...
-
Customer Service Integration Specialist
2 weeks ago
Makati City, National Capital Region, Philippines HR Network Inc Full timeJob Summary:As a Customer Service 2nd Level Integration Consultant, you will provide support for the provision of IT products and services to customers. You will record all service calls, troubleshoot and resolve incidents within the Incident Response Guidelines (IRG) and any support agreements in place.Key Responsibilities:Provide professional, polite, and...
-
Customer Service Integration Specialist
2 weeks ago
Makati City, National Capital Region, Philippines HR Network Inc Full timeJob Summary:We are seeking a highly skilled Customer Service Integration Specialist to join our team. As a key member of our service desk, you will be responsible for providing exceptional support to our customers, ensuring timely resolution of incidents, and maintaining a high level of customer satisfaction.Key Responsibilities:Provide professional and...
-
Sales Consultants at Gentem Consulting Services Inc.
2 months ago
Makati, Philippines Hr1001 Full time"please attached your cv or resume with your full name, email and phone number"The successful candidate for this position has strong interpersonal skills. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. Sales executive...
-
Sales Consultants at Gentem Consulting Services Inc.
2 months ago
Makati, Philippines Hr1001 Full time"please attached your cv or resume with your full name, email and phone number" The successful candidate for this position has strong interpersonal skills. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. Sales executive...
-
Sales Consultants at Gentem Consulting Services Inc.
2 months ago
Makati, Philippines Hr1001 Full time"please attached your cv or resume with your full name, email and phone number" The successful candidate for this position has strong interpersonal skills. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. Sales executive...
-
Customer Service Integration Specialist
2 weeks ago
Makati City, National Capital Region, Philippines HR Network Inc Full timeJob Summary: Under the direction of the Line Manager, this role is responsible for providing support for the provision of IT products and services to customers. The successful candidate will be responsible for troubleshooting and resolving incidents within the Incident Response Guidelines (IRG) and any support agreements in place. Key...
-
Tax Consultant
2 weeks ago
Makati City, National Capital Region, Philippines Cobden & Carter International Full timeJob Title: Tax ConsultantCobden & Carter International is seeking a highly skilled Tax Consultant to join our team. As a Tax Consultant, you will be responsible for handling Customs Audit and customs-related due diligence, health checks, and advisory services. You will also be required to build an understanding of domestic tax concepts and undertake relevant...
-
Customer Service Representative
17 hours ago
Makati City, National Capital Region, Philippines Neksjob Full timeJob Title: Customer Service Representative - ExperiencedDuties and ResponsibilitiesRespond to incoming customer calls and provide information about our products or services.Troubleshoot problems and resolve customer complaints in a professional manner.RequirementsCompleted 2nd Year collegePreferably IT or computer-related coursesMin 6 months experienceWhy...
-
Service Level Management
5 months ago
Makati City, Philippines Manpower Core Group Inc. Full timeAchieving SLAs and minimizing SLA breaches. • Monitori service level agreements ensuring SLA are met • Escalates potential service level breaches and recommends solutions to ensure SLAs are met • Monitors and reports to client and management on operational service level • Ensures operational level agreements (OLA) between teams are...
-
Customer Service Representative
17 hours ago
Makati City, National Capital Region, Philippines Neksjob Full timeYour Role:As an On Site Call Center Agent at Neksjob, you will be responsible for delivering exceptional customer service through various client-based tools and applications for customer management and servicing. Your day-to-day will involve handling incoming calls, resolving customer inquiries, and ensuring timely and appropriate responses.What We're...
-
Customer Service Representative
17 hours ago
Makati City, National Capital Region, Philippines Neksjob Philippines Full timeJob Summary:Looking to advance your career in customer service?We are seeking highly motivated and experienced professionals to join our team as Customer Service Representatives.Key Responsibilities:Providing exceptional customer service via phone and emailResponding to customer inquiries and resolving issues in a timely mannerWorking collaboratively as part...
-
Service Level Management
5 months ago
Makati City, Philippines Manpower Core Group Inc. Full timeAchieving SLAs and minimizing SLA breaches. • Monitori service level agreements ensuring SLA are met • Escalates potential service level breaches and recommends solutions to ensure SLAs are met • Monitors and reports to client and management on operational service level • Ensures operational level agreements (OLA) between teams are...
-
Customer Service Representative
2 weeks ago
Makati City, National Capital Region, Philippines Neksjob Full timeCustomer Service Job Description **Job Summary:** We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns, and ensuring their...
-
Customer Service Representative
2 weeks ago
Makati City, National Capital Region, Philippines Neks Job Philippines Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Neksjob. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key ResponsibilitiesAnswering incoming calls from customers and resolving their...
-
Customer Service Representative
2 weeks ago
Makati City, National Capital Region, Philippines Neksjob Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Neksjob. As a key member of our call center, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns, and ensuring their satisfaction with our products and services.Key...
-
Senior Technical Consultant
2 months ago
Makati, Philippines Solid Lyndelle Manpower Services Inc. Full time• Customize different Microsoft platforms and products; SharePoint, Dynamics CRM, Office 365, based on client requirements; • Work across technical areas and with other teams to ensure that the best new technologies are investigated and selected for use where appropriate; • Understand the underlying business requirements and create code that will meet...
-
Customer Service Representative
7 days ago
Makati City, National Capital Region, Philippines Neks Job Philippines Full timeJob Summary: We are seeking a skilled Customer Service Representative to join our team at Neks Job Philippines. As a Call Center Agent, you will be responsible for responding to incoming calls from customers, answering questions and inquiries, troubleshooting problems, and providing information regarding our organization's products or services.Key...
-
Customer Service Representative
7 days ago
Makati City, National Capital Region, Philippines Neks Job Philippines Full timeJob Summary: We are seeking a highly skilled Customer Service Agent to join our team at Neks Job Philippines. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving any issues they may have.Key Responsibilities:Respond to incoming calls from...
-
Senior Technical Consultant
2 weeks ago
Makati City, National Capital Region, Philippines Solid Mark Manpower Services Inc. Full timeJob Title: Senior Technical ConsultantWe are seeking a highly skilled Senior Technical Consultant to join our team at Solid Mark Manpower Services Inc. As a Senior Technical Consultant, you will be responsible for delivering high-quality solutions to our clients using Microsoft technologies.Key Responsibilities:Customize different Microsoft platforms and...