Customer Service 2nd Level Integration Consultant
6 days ago
Job Summary: Under the direction of the Line Manager, responsible for support for the provision of IT Products & Services provided to customers. Record all service calls. Troubleshoot and resolve incidents within the Incident Response Guidelines (IRG) and any support agreements put in placePrimary Duties:Provide professional, polite and timely service to all customers, internal and externalAssist customer with a handle time appropriate to the issueTake and make calls as requiredAssist colleagues with issues including troubleshooting incidents with appropriate escalations.Provide the customer with an initial and regular updates on incidents within the IRGTriage and prioritize incidents accordinglyAbility to communicate effectively with all level of end usersAnalyse recurring issues and report them to the team leaderConsistently manage own incident queue, within IRG and follow defined Helpdesk operating proceduresReport daily activities when required ie during working from homeAttend all in house and/or outsourced training and eventsRegularly update objectives and key result areas such as Drive21, Skills Base, etcExpectations:Log all contacts (feedback, incidents, requests for service & request for information) received via telephone, email, internet and fax within our Incident Management SystemProvide initial diagnosis and resolution of service calls from Pentana Solutions customersProvide initial work around to restore service to customerUpdate Incident Management System with comments, Internal and/or Custome as requiredAssign the service call to the appropriate assignment groupTrack the progress of the incident to ensure service is restored within the agreed targetsRegularly update open incidents with appropriate comments to reflect actions and progressEscalate to Team Leader when a target is in danger of being breached Meet deadlines as agreed with the business or customerQualifications:IT or Accounting Tertiary qualificationsAutomotive qualifications or experience highly desirableIntermediate to Advance support skills in AccountingIntermediate SQL knowledgeExperience & Knowledge:Experience in a Service Desk Environment highly desirableAttributes:ConfidentOut of the box thinkingResults drivenAbilities:Ability to communicate effectively with all level of end usersAbility to function effectively as part of a team and action incident tickets individually.Ability to work under pressureAttributes:Punctuality & ReliabilitySelf-motivatedWillingness to learnAttention to detailResponsibility & AccountabilityEmpathy for the customerWorking Hours:Customer Services operates on 24/7 and on Philippines Holidays Standard hours of work are 40 per week – with weekend, late night and public holiday work as the business may require. Your work hours may vary reasonably depending on the Customer Services assigned roster/schedule. Pentana Solutions reserves the right to change/modify schedules and rest days as the business may requireSpecial Job requirementsWith appropriate notice, shift rotation may occur from time to time, depending upon the needs of the business
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Makati, Philippines HR Network Inc Full timeJob Summary: Under the direction of the Line Manager, responsible for support for the provision of IT Products & Services provided to customers. Record all service calls. Troubleshoot and resolve incidents within the Incident Response Guidelines (IRG) and any support agreements put in place Primary Duties: Provide professional, polite and timely service to...
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Makati, Philippines HR Network Inc Full timeJob Summary: Under the direction of the Line Manager, responsible for support for the provision of IT Products & Services provided to customers. Record all service calls. Troubleshoot and resolve incidents within the Incident Response Guidelines (IRG) and any support agreements put in place Primary Duties: Provide professional, polite and timely service to...
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Customer Service Representative- 20K monthly
2 days ago
Makati, Philippines Neksjob Philippines Full timeJOB DESCRIPTION: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information.Qualifications:At least K-12 Graduate or 2nd year completed in College (IT or any computer-...
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Customer Service Agent
5 days ago
Makati, Philippines VCC Link Full timeWe are looking for Customer Service Representatives at Makati for our Local and Dayshift Account!Qualifications: 1-2 years CSR Voice experience* tenure per employer/company should be at least 6monthsCollege Undergraduate (completed 2nd year) or College Graduate, Associate GraduateEmployment type: 1 year contract based. * after 1 year possibility to be...
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Customer Service Agent
6 days ago
Makati, Philippines VCC Link Full timeWe are looking for Customer Service Representatives at Makati for our Local and Dayshift Account! Qualifications: 1-2 years CSR Voice experience * tenure per employer/company should be at least 6months College Undergraduate (completed 2nd year) or College Graduate, Associate Graduate Employment type: 1 year contract based. * after 1 year possibility to...
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Makati, Philippines Neksjob Corporation Full timeAre you ready to take your career to the next level? We have multiple exciting opportunities for Customer Service Representatives in Makati. Join our dynamic team and enjoy great benefits!Sales AccountSalary Range: 19k - 25k Basic + 3k AllowanceQualifications:At least High School Old Curriculum Graduate / K-12 Graduate or University Degree (preferred)Minimum...
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Customer Service Agent
6 days ago
Makati, Philippines Neks Job Philippines Full timeGet Hired Now as Customer Service Agent - With Experience - Makati - Up to 19k - 23k. Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...
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Makati, Philippines Neksjob Corporation Full timeAre you ready to take your career to the next level? We have multiple exciting opportunities for Customer Service Representatives in Makati. Join our dynamic team and enjoy great benefits! Sales Account Salary Range: 19k - 25k Basic + 3k Allowance Qualifications: At least High School Old Curriculum Graduate / K-12 Graduate or University Degree...
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Customer Service Representatives
6 days ago
Makati, Philippines Neksjob Corporation Full timeNOW HIRING: Customer Service Representatives Are you passionate about helping customers and delivering top-notch service? Join our dynamic team and grow your career with exciting opportunities across different accounts! We’re looking for Customer Service Representatives for multiple accounts with specific requirements. Financial Account Start Date: Jan....
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Customer Service Representatives
5 days ago
Makati, Philippines Neksjob Corporation Full timeNOW HIRING: Customer Service Representatives Are you passionate about helping customers and delivering top-notch service? Join our dynamic team and grow your career with exciting opportunities across different accounts! We’re looking for Customer Service Representatives for multiple accounts with specific requirements.Financial AccountStart Date: Jan. 13 ...
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Customer Service Lead
6 days ago
Makati, Philippines EPS Staffing Service Group Inc. Full timeMust Have!! Experience in handling VIP/high-priority clients from Retail/E-commerce Accounts/LOBs. Job Overview: The Lead Client Service Manager will be responsible for overseeing the client services team and ensuring the highest level of customer satisfaction. You will serve as a liaison between clients and internal teams, providing strategic leadership,...
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Customer Service Lead
5 days ago
Makati, Philippines EPS Staffing Service Group Inc. Full timeMust Have!! Experience in handling VIP/high-priority clients from Retail/E-commerce Accounts/LOBs.Job Overview:The Lead Client Service Manager will be responsible for overseeing the client services team and ensuring the highest level of customer satisfaction. You will serve as a liaison between clients and internal teams, providing strategic leadership,...
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Customer Service Agent
6 days ago
Makati, Philippines VCC Link Full timeWe are looking for Customer Service Representatives at Makati for our Local and Dayshift Account! Qualifications: 1-2 years CSR Voice experience * tenure per employer/company should be at least 6months College Undergraduate (completed 2nd year) or College Graduate, Associate Graduate Employment type: 1 year contract based. * after 1 year possibility to...
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Customer Service Lead
6 days ago
Makati, Philippines EPS Staffing Service Group Inc. Full timeMust Have!! Experience in handling VIP/high-priority clients from Retail/E-commerce Accounts/LOBs. Job Overview: The Lead Client Service Manager will be responsible for overseeing the client services team and ensuring the highest level of customer satisfaction. You will serve as a liaison between clients and internal teams, providing strategic leadership,...
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Customer Service Representative
6 days ago
Makati, Philippines V-Call Center Link (VCC Link) Inc. Full timeJob Responsibilities: - Customer Support: Handle inbound calls, providing accurate and friendly assistance for product or service inquiries. - Issue Resolution: Address customer complaints, troubleshoot problems, and ensure timely, effective solutions. - Account Assistance: Manage account-related tasks, such as billing inquiries, service setup, and...
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Customer Service Representative
5 days ago
Makati, Philippines V-Call Center Link (VCC Link) Inc. Full timeJob Responsibilities: - Customer Support: Handle inbound calls, providing accurate and friendly assistance for product or service inquiries.- Issue Resolution: Address customer complaints, troubleshoot problems, and ensure timely, effective solutions.- Account Assistance: Manage account-related tasks, such as billing inquiries, service setup, and updating...
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Makati, Philippines Neksjob Corporation Full timeAre you ready to take your career to the next level? We have multiple exciting opportunities for Customer Service Representatives in Makati. Join our dynamic team and enjoy great benefits! Sales Account Salary Range: 19k - 25k Basic + 3k Allowance Qualifications: At least High School Old Curriculum Graduate / K-12 Graduate or University Degree...
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Customer Service Representative
3 days ago
Makati City, National Capital Region, Philippines Neksjob Full timeAbout NeksjobWe are a leading provider of exceptional customer service solutions. Our team is dedicated to delivering high-quality experiences that exceed our clients' expectations.What We OfferCompetitive Salary and Exciting Performance Bonuses & Account Specific AllowancesCareer Advancement Opportunities within the CompanyComprehensive Healthcare Benefits...
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Customer Service Representatives
6 days ago
Makati, Philippines Neksjob Corporation Full timeNOW HIRING: Customer Service Representatives Are you passionate about helping customers and delivering top-notch service? Join our dynamic team and grow your career with exciting opportunities across different accounts! We’re looking for Customer Service Representatives for multiple accounts with specific requirements. Financial Account Start Date: Jan....
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Customer Service Representative
6 days ago
Makati, Philippines V-Call Center Link (VCC Link) Inc. Full timeJob Responsibilities: - Customer Support: Handle inbound calls, providing accurate and friendly assistance for product or service inquiries. - Issue Resolution: Address customer complaints, troubleshoot problems, and ensure timely, effective solutions. - Account Assistance: Manage account-related tasks, such as billing inquiries, service setup, and...
