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Junior Technical Support Coordinator

4 weeks ago

Taguig City, Philippines Adaca Full time

Things to know before applying:

you must have your own work equipment
you are able to work remotely
you can work full-time for this role
experience working with clients/companies outside PH is an advantage
Role Summary:

We are seeking highly motivated and ambitious Junior Technical Support to join our growing team. This role offers a unique opportunity to support our UK operations during their respective business hours.

This is a long-term career opportunity — our solutions and industries require 18–24 months of structured learning before mastery. We are seeking individuals committed to developing with us over multiple years.

Duties and Responsibilities:

Provide first-level support to end users, resolving or escalating issues related to software, systems, and applications.
Troubleshoot technical problems, document incidents, and ensure timely resolution.
Collaborate with internal teams to escalate unresolved issues and follow up on progress.
Gain in-depth knowledge of company products, services, and business domains through structured training and on-the-job learning.
Participate in continuous improvement initiatives to enhance support processes and user experience.
Prepare and maintain helpdesk documentation and user guides as needed.
Qualifications:

A degree in Computer Science, Information Technology, or a related field is preferred. Business graduates with strong analytical skills and technical aptitude will also be considered.
Strong problem-solving skills and an eagerness to learn new systems and technologies.
Excellent communication skills and a customer-focused mindset. You thrive in dynamic environments, adapt quickly to new tools and industries, and are an excellent communicator — able to explain technical concepts clearly to non-technical stakeholders.
Demonstrated ambition to grow into advanced roles within the company. Clear progression pathways into roles such as Business Analyst, QA, Consulting, Developer, or Product Specialist.
Flexibility to work UK or US operational hours, depending on business needs.
Prior helpdesk or support experience is a plus, but not required—we are ready to invest in the right candidate.
Hiring Process:

Phone screening
Technical Test
Behavioral interview
Client interview
About Adaca:

Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction.