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Workforce Supervisor NA2024

2 months ago

Pasig City, Philippines RSD Human Resource Management Consultancy Full time

We are seeking a dynamic and experienced Workforce Supervisor to join our team. As a Workforce Supervisor, you will play a critical role in ensuring the efficient operation of our workforce by overseeing scheduling, performance monitoring, and team management. You will collaborate closely with various departments to optimize workforce utilization and enhance productivity. The ideal candidate will have strong leadership skills, a keen eye for detail, and a passion for driving operational excellence.

Key Responsibilities:

Develop and maintain workforce management strategies to meet operational goals.
Create and manage employee schedules to ensure adequate coverage and optimize resource utilization.
Monitor and analyze key performance indicators (KPIs) related to workforce productivity, efficiency, and service levels.
Implement and enforce workforce policies and procedures to maintain compliance and consistency.
Provide leadership and guidance to a team of workforce analysts and coordinators.
Conduct regular performance evaluations and provide feedback to team members.
Collaborate with department managers to forecast staffing needs and develop hiring plans.
Identify opportunities for process improvement and efficiency gains within the workforce management function.
Utilize workforce management software to track attendance, schedule adherence, and performance metrics.
Prepare and present reports and insights to senior management regarding workforce trends and performance.