Workforce Supervisor

We are seeking a skilled Workforce Supervisor to join our team at RSD Human Resource Management Consultancy. As a Workforce Supervisor, you will be responsible for overseeing the workforce management process and ensuring that all operations run smoothly.Responsibilities include:Managing the workforce planning processCoordinating with team members to ensure...

Qualifications: College Degree. 2-3 years experience in Workforce Management. Experience with forecasting and schedule. With supervisory experience handling Lead RTA or Lead WFM. Experience in handling all LOB (Email, chat and voice).

Qualifications: College Degree. 2-3 years experience in Workforce Management. Experience with forecasting and schedule. With supervisory experience handling Lead RTA or Lead WFM. Experience in handling all LOB (Email, chat and voice).

• Must be a College Graduate from any course. • with 2-3 years experience in Workforce Management. forecasting and scheduling. • With supervisory experience handling Lead RTA or Lead WF. • Experience in handling all LOB (Email, chat and voice). • Can work Onsite in Gilmore, San Juan City and Pasig City. • Amenable to work in a shifting schedule.

• Must be a College Graduate from any course. • with 2-3 years experience in Workforce Management. forecasting and scheduling. • With supervisory experience handling Lead RTA or Lead WF. • Experience in handling all LOB (Email, chat and voice). • Can work Onsite in Gilmore, San Juan City and Pasig City. • Amenable to work in a shifting schedule.

• Must be a College Graduate from any course.• with 2-3 years experience in Workforce Management. forecasting and scheduling.• With supervisory experience handling Lead RTA or Lead WF.• Experience in handling all LOB (Email, chat and voice).• Can work Onsite in Gilmore, San Juan City and Pasig City.• Amenable to work in a shifting schedule.

Job DescriptionThe Scheduler is a critical role in our workforce management processes, responsible for ensuring that KPIs are met through effective scheduling and change management. As the central point of contact for supervisors and senior management, this position requires strong communication and analytical skills.ResponsibilitiesAssign resources (Planned...

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