EAP Supervisor

4 weeks ago

manila, Philippines BPO-services Full time

Overview of EAP Supervisor Duties:
• Line Management of Telephone Counsellors
• Performance Management of Telephone Counsellors
• Supervision of the team
• Team Recruitment
• Rota Management
• Clinical Case Escalation
Skillsets Required/Qualifications
• Active Mainland USRN License
• Experience managing remote teams
• At least 2 years of BPO Healthcare experience in a leadership role

***Utilization Management (UM) experience for 1 year.
***Educational Attainment - Masters in Psychology; License in Psychology
***Leadership experience for at least 6 years; 4- 7 years Sup - 2-3 years into Leadership; 7-12 years - Manager - 2-3 Yrs team management

• Knowledge of EAP services
• Strong business acumen and professional presentation
• Strong conflict resolution skills and customer focus
• Strong written and verbal communication skills
• Proficiency in MS Office applications
• Strength and experience in data analysis, planning, organization, accuracy, problem solving, prioritization and rapid execution of multiple tasks
• Proven ability to effectively communicate with all levels within the organization and be able to form effective collaborations with others
SG Level
27
27/28
Site
QC; Taguig; Makati; Muntinlupa; Cebu
Makati
Work Setup/Shift Schedule
Night Shift; Observes US Holidays; Hybrid
RTO; Shifting Schedule (24/7 operation); Observes US Holidays

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