EAP Supervisor

4 weeks ago

Manila, Philippines BPO-services Full time

Overview of EAP Supervisor Duties:• Line Management of Telephone Counsellors• Performance Management of Telephone Counsellors• Supervision of the team• Team Recruitment• Rota Management• Clinical Case EscalationSkillsets Required/Qualifications• Active Mainland USRN License • Experience managing remote teams• At least 2 years of BPO Healthcare experience in a leadership role***Utilization Management (UM) experience for 1 year.***Educational Attainment - Masters in Psychology; License in Psychology***Leadership experience for at least 6 years; 4- 7 years Sup - 2-3 years into Leadership; 7-12 years - Manager - 2-3 Yrs team management• Knowledge of EAP services• Strong business acumen and professional presentation• Strong conflict resolution skills and customer focus • Strong written and verbal communication skills• Proficiency in MS Office applications• Strength and experience in data analysis, planning, organization, accuracy, problem solving, prioritization and rapid execution of multiple tasks• Proven ability to effectively communicate with all levels within the organization and be able to form effective collaborations with othersSG Level2727/28SiteQC; Taguig; Makati; Muntinlupa; CebuMakatiWork Setup/Shift ScheduleNight Shift; Observes US Holidays; HybridRTO; Shifting Schedule (24/7 operation); Observes US Holidays

  • EAP Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines BPO-services Full time

    Overview of EAP Supervisor Duties: Line Management of Telephone Counsellors Performance Management of Telephone Counsellors Supervision of the team Team Recruitment Rota Management Clinical Case EscalationSkillsets Required/Qualifications Active Mainland USRN License Experience managing remote teams At least 2 years of BPO Healthcare experience in a...

  • EAP Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines BPO-services Full time

    Key Responsibilities:Responsibility of Direct reports: Telephone counsellors team split across IRE/UK Responsibility for the line management of the TC's in UK / IRE and all related functions. Support and guidance for clinical operational focus to the Senior Telephone counsellors. Supporting the oversight of the day-to-day clinical operations of the service...

  • EAP Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines BPO-services Full time

    Overview of EAP Supervisor Duties: Line Management of Telephone Counsellors Performance Management of Telephone Counsellors Supervision of the team Team Recruitment Rota Management Clinical Case EscalationSkillsets Required/Qualifications Active Mainland USRN License Experience managing remote teams At least 2 years of BPO Healthcare experience in a...

  • EAP Supervisor

    2 months ago

    Manila, Philippines BPO-services Full time

    Key Responsibilities: • Responsibility of Direct reports: Telephone counsellors team split across IRE/UK • Responsibility for the line management of the TC’s in UK / IRE and all related functions. • Support and guidance for clinical operational focus to the Senior Telephone counsellors. • Supporting the oversight of the day-to-day clinical...

  • EAP Supervisor

    2 months ago

    Manila, Philippines BPO-services Full time

    Key Responsibilities: • Responsibility of Direct reports: Telephone counsellors team split across IRE/UK• Responsibility for the line management of the TC’s in UK / IRE and all related functions.• Support and guidance for clinical operational focus to the Senior Telephone counsellors.• Supporting the oversight of the day-to-day clinical operations...

  • EAP Supervisor

    4 weeks ago

    Manila, Philippines BPO-services Full time

    Key Responsibilities: • Responsibility of Direct reports: Telephone counsellors team split across IRE/UK • Responsibility for the line management of the TC’s in UK / IRE and all related functions. • Support and guidance for clinical operational focus to the Senior Telephone counsellors. • Supporting the oversight of the day-to-day clinical...

  • EAP Supervisor

    4 weeks ago

    Manila, Philippines BPO-services Full time

    Key Responsibilities: • Responsibility of Direct reports: Telephone counsellors team split across IRE/UK• Responsibility for the line management of the TC’s in UK / IRE and all related functions.• Support and guidance for clinical operational focus to the Senior Telephone counsellors.• Supporting the oversight of the day-to-day clinical operations...

  • EAP Supervisor

    2 months ago

    Manila, Philippines BPO-services Full time

    Key Responsibilities: • Responsibility of Direct reports: Telephone counsellors team split across IRE/UK • Responsibility for the line management of the TC’s in UK / IRE and all related functions. • Support and guidance for clinical operational focus to the Senior Telephone counsellors. • Supporting the oversight of the day-to-day clinical...

  • EAP Supervisor

    4 weeks ago

    Manila, Philippines BPO-services Full time

    Key Responsibilities: • Responsibility of Direct reports: Telephone counsellors team split across IRE/UK • Responsibility for the line management of the TC’s in UK / IRE and all related functions. • Support and guidance for clinical operational focus to the Senior Telephone counsellors. • Supporting the oversight of the day-to-day clinical...

  • EAP Supervisor

    2 months ago

    manila, Philippines BPO-services Full time

    Overview of EAP Supervisor Duties: • Line Management of Telephone Counsellors • Performance Management of Telephone Counsellors • Supervision of the team • Team Recruitment • Rota Management • Clinical Case Escalation Skillsets Required/Qualifications • Active Mainland USRN License • Experience managing remote teams • At least 2 years of...

  • EAP Supervisor

    4 weeks ago

    manila, Philippines BPO-services Full time

    Overview of EAP Supervisor Duties: • Line Management of Telephone Counsellors • Performance Management of Telephone Counsellors • Supervision of the team • Team Recruitment • Rota Management • Clinical Case Escalation Skillsets Required/Qualifications • Active Mainland USRN License • Experience managing remote teams • At least 2 years of...

  • EAP Supervisor

    2 months ago

    manila, Philippines BPO-services Full time

    Overview of EAP Supervisor Duties: • Line Management of Telephone Counsellors • Performance Management of Telephone Counsellors • Supervision of the team • Team Recruitment • Rota Management • Clinical Case Escalation Skillsets Required/Qualifications • Active Mainland USRN License • Experience managing remote teams • At least 2 years of...

  • EAP Supervisor

    4 weeks ago

    manila, Philippines BPO-services Full time

    Overview of EAP Supervisor Duties: • Line Management of Telephone Counsellors • Performance Management of Telephone Counsellors • Supervision of the team • Team Recruitment • Rota Management • Clinical Case Escalation Skillsets Required/Qualifications • Active Mainland USRN License • Experience managing remote teams • At least 2 years of...