EAP Supervisor

2 months ago

Manila, Philippines BPO-services Full time

Key Responsibilities:
• Responsibility of Direct reports: Telephone counsellors team split across IRE/UK
• Responsibility for the line management of the TC’s in UK / IRE and all related functions.
• Support and guidance for clinical operational focus to the Senior Telephone counsellors.
• Supporting the oversight of the day-to-day clinical operations of the service (Telephone counsellors/ STC/ relevant support to SR’s) supporting clinical alignment within operations.

Overview of EAP Supervisor Duties:
• Line Management of Telephone Counsellors
• Performance Management of Telephone Counsellors
• Supervision of the team
• Team Recruitment
• Rota Management
• Clinical Case Escalation


***Educational Attainment - Masters in Psychology; License in Psychology
***Leadership experience for at least 6 years; 4- 7 years Sup - 2-3 years into Leadership; 7-12 years - Manager - 2-3 Yrs team management

• Knowledge of EAP services
• Strong business acumen and professional presentation
• Strong conflict resolution skills and customer focus
• Strong written and verbal communication skills
• Proficiency in MS Office applications
• Strength and experience in data analysis, planning, organization, accuracy, problem solving, prioritization and rapid execution of multiple tasks
• Proven ability to effectively communicate with all levels within the organization and be able to form effective collaborations with others

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    Manila, National Capital Region, Philippines BPO-services Full time

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