EAP Supervisor
2 weeks ago
Overview of EAP Supervisor Duties:
- Line Management of Telephone Counsellors
- Performance Management of Telephone Counsellors
- Supervision of the team
- Team Recruitment
- Rota Management
- Clinical Case Escalation
- Active Mainland USRN License
- Experience managing remote teams
- At least 2 years of BPO Healthcare experience in a leadership role
***Educational Attainment - Masters in Psychology; License in Psychology
***Leadership experience for at least 6 years; 4- 7 years Sup - 2-3 years into Leadership; 7-12 years - Manager - 2-3 Yrs team management
- Knowledge of EAP services
- Strong business acumen and professional presentation
- Strong conflict resolution skills and customer focus
- Strong written and verbal communication skills
- Proficiency in MS Office applications
- Strength and experience in data analysis, planning, organization, accuracy, problem solving, prioritization and rapid execution of multiple tasks
- Proven ability to effectively communicate with all levels within the organization and be able to form effective collaborations with others
27
27/28
Site
QC; Taguig; Makati; Muntinlupa; Cebu
Makati
Work Setup/Shift Schedule
Night Shift; Observes US Holidays; Hybrid
RTO; Shifting Schedule (24/7 operation); Observes US Holidays
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EAP Supervisor
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EAP Supervisor
2 months ago
Manila, Philippines BPO-services Full timeKey Responsibilities: • Responsibility of Direct reports: Telephone counsellors team split across IRE/UK • Responsibility for the line management of the TC’s in UK / IRE and all related functions. • Support and guidance for clinical operational focus to the Senior Telephone counsellors. • Supporting the oversight of the day-to-day clinical...
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EAP Supervisor
2 months ago
Manila, Philippines BPO-services Full timeKey Responsibilities: • Responsibility of Direct reports: Telephone counsellors team split across IRE/UK• Responsibility for the line management of the TC’s in UK / IRE and all related functions.• Support and guidance for clinical operational focus to the Senior Telephone counsellors.• Supporting the oversight of the day-to-day clinical operations...
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EAP Supervisor
4 weeks ago
Manila, Philippines BPO-services Full timeKey Responsibilities: • Responsibility of Direct reports: Telephone counsellors team split across IRE/UK • Responsibility for the line management of the TC’s in UK / IRE and all related functions. • Support and guidance for clinical operational focus to the Senior Telephone counsellors. • Supporting the oversight of the day-to-day clinical...
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EAP Supervisor
4 weeks ago
Manila, Philippines BPO-services Full timeKey Responsibilities: • Responsibility of Direct reports: Telephone counsellors team split across IRE/UK• Responsibility for the line management of the TC’s in UK / IRE and all related functions.• Support and guidance for clinical operational focus to the Senior Telephone counsellors.• Supporting the oversight of the day-to-day clinical operations...
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EAP Supervisor
2 months ago
Manila, Philippines BPO-services Full timeKey Responsibilities: • Responsibility of Direct reports: Telephone counsellors team split across IRE/UK • Responsibility for the line management of the TC’s in UK / IRE and all related functions. • Support and guidance for clinical operational focus to the Senior Telephone counsellors. • Supporting the oversight of the day-to-day clinical...
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EAP Supervisor
4 weeks ago
Manila, Philippines BPO-services Full timeKey Responsibilities: • Responsibility of Direct reports: Telephone counsellors team split across IRE/UK • Responsibility for the line management of the TC’s in UK / IRE and all related functions. • Support and guidance for clinical operational focus to the Senior Telephone counsellors. • Supporting the oversight of the day-to-day clinical...
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EAP Supervisor
2 months ago
Manila, Philippines BPO-services Full timeOverview of EAP Supervisor Duties:• Line Management of Telephone Counsellors• Performance Management of Telephone Counsellors• Supervision of the team• Team Recruitment• Rota Management• Clinical Case EscalationSkillsets Required/Qualifications• Active Mainland USRN License • Experience managing remote teams• At least 2 years of BPO...
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EAP Supervisor
4 weeks ago
Manila, Philippines BPO-services Full timeOverview of EAP Supervisor Duties:• Line Management of Telephone Counsellors• Performance Management of Telephone Counsellors• Supervision of the team• Team Recruitment• Rota Management• Clinical Case EscalationSkillsets Required/Qualifications• Active Mainland USRN License • Experience managing remote teams• At least 2 years of BPO...
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EAP Supervisor
2 months ago
manila, Philippines BPO-services Full timeOverview of EAP Supervisor Duties: • Line Management of Telephone Counsellors • Performance Management of Telephone Counsellors • Supervision of the team • Team Recruitment • Rota Management • Clinical Case Escalation Skillsets Required/Qualifications • Active Mainland USRN License • Experience managing remote teams • At least 2 years of...
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EAP Supervisor
4 weeks ago
manila, Philippines BPO-services Full timeOverview of EAP Supervisor Duties: • Line Management of Telephone Counsellors • Performance Management of Telephone Counsellors • Supervision of the team • Team Recruitment • Rota Management • Clinical Case Escalation Skillsets Required/Qualifications • Active Mainland USRN License • Experience managing remote teams • At least 2 years of...
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EAP Supervisor
2 months ago
manila, Philippines BPO-services Full timeOverview of EAP Supervisor Duties: • Line Management of Telephone Counsellors • Performance Management of Telephone Counsellors • Supervision of the team • Team Recruitment • Rota Management • Clinical Case Escalation Skillsets Required/Qualifications • Active Mainland USRN License • Experience managing remote teams • At least 2 years of...
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EAP Supervisor
4 weeks ago
manila, Philippines BPO-services Full timeOverview of EAP Supervisor Duties: • Line Management of Telephone Counsellors • Performance Management of Telephone Counsellors • Supervision of the team • Team Recruitment • Rota Management • Clinical Case Escalation Skillsets Required/Qualifications • Active Mainland USRN License • Experience managing remote teams • At least 2 years of...