EAP Supervisor

2 weeks ago


Manila, National Capital Region, Philippines BPO-services Full time

Overview of EAP Supervisor Duties:

  • Line Management of Telephone Counsellors
  • Performance Management of Telephone Counsellors
  • Supervision of the team
  • Team Recruitment
  • Rota Management
  • Clinical Case Escalation
Skillsets Required/Qualifications

  • Active Mainland USRN License
  • Experience managing remote teams
  • At least 2 years of BPO Healthcare experience in a leadership role
***Utilization Management (UM) experience for 1 year.
***Educational Attainment - Masters in Psychology; License in Psychology
***Leadership experience for at least 6 years; 4- 7 years Sup - 2-3 years into Leadership; 7-12 years - Manager - 2-3 Yrs team management

  • Knowledge of EAP services
  • Strong business acumen and professional presentation
  • Strong conflict resolution skills and customer focus
  • Strong written and verbal communication skills
  • Proficiency in MS Office applications
  • Strength and experience in data analysis, planning, organization, accuracy, problem solving, prioritization and rapid execution of multiple tasks
  • Proven ability to effectively communicate with all levels within the organization and be able to form effective collaborations with others
SG Level
27
27/28
Site
QC; Taguig; Makati; Muntinlupa; Cebu
Makati
Work Setup/Shift Schedule
Night Shift; Observes US Holidays; Hybrid
RTO; Shifting Schedule (24/7 operation); Observes US Holidays
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