Deputy Manager

7 months ago

Cebu, Philippines Gratitude Philippines Full time

QUALIFICATIONS:

• College Graduate/Bachelor’s degree in any field
• At least 3-4 years of training lead experience handling social media content moderation account
• Must be able to supervise at least 8 trainers and has strong experience in training delivery in a BPO setting

PRINCIPAL RESPONSIBILITIES

• Lead Training Team within the location
• Single point of contact for all Training Escalations
• Management of training needs and analysis
• Development of training plans to fulfill training needs
• Management of training needs requests, labs and trainer Scheduling and reports
• Develop and manage relationships with Internal and External Clients
• Analysis basis the available data and drawing inference to bring back the learning in Training Class
• Development of trainers
• Liaison with other functions
• To incorporate feedbacks/inputs by clients and internal customers to enhance the efficiency of training
• To plan and facilitate update/refresher/upskill training for the floor associates
• Manage attendance & shift incentive for the team on map
• Preparing and updating training reports periodically
• Ensuring Delivery of high quality training and as per the defined processes
• Keep oneself and ensures one’s team is updated, aware of, and compliant to all
• Company policies and procedures which include Information Security Management Systems

CANDIDATE SPECIFICATIONS:

Candidate must possess at least a Bachelor’s/College Degree
At least 3 - 5 year(s) of working experience in the related field is required for this position
Preferably Assistant Managers / Managers specializing in Training & Development or equivalent

Salary 40K-66K

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