Deputy Manager for BPO

1 month ago


Cebu City, Philippines TASQ Staffing Solutions Full time

Schedule: Shifting ScheduleOnsite in CebuRequirements & Skills:Graduate of Any CourseWith 4-6 years relevant experienceGood working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online toolsExcellent verbal & written communication & presentation skillsGood interpersonal and people management skills with good problem solving approachExpert knowledge of service proceduresGood analytical skills for MIS, number crunching & reporting to internal and external customersResponsibilities:Responsible for maintaining various matrices defined by the clientIndependently handle, assist the customer to determine problems and provide resolutionson any customer care issues & service problems, coordinate escalations, assesscustomers needsMotivating team through effective management, career development & implementationof reporting mechanismsLiaison with other areas of the company affecting technical support. One on OneRelationship ManagementAnalysis of reports including process dashboards, team performance reports, initiatingappropriate actions plans & initiate trainingsManage attendance & attendance incentive for the team. Managing periodic shift levelprojects / initiatives & responsible for the administrative aspects of the group / shiftMentor and assist new hires


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