Client Support Specialist

1 month ago


Quezon City, Philippines Affinity Express Philippines Inc. Full time

Ready for your next big career move? AffinityX, a member of the Ayala Group of Companies, is looking for candidates with the following skills and experience for this role. If you think you are a suitable match, we’re looking forward to meeting you

Your Role:

The position will be responsible for contacting clients, sales representatives, and their customers by phone, email, or internal ticketing system to collect information.

By conducting phone interviews and email exchanges with our clients, it aims to understand the customers' business, help develop content ideas, and create a package of information that can be used by our internal creative teams to generate compelling online, and offline copy.

What’s in it for you?

Our company values and encourages the pursuit of excellence. You'll be part of a team that constantly pushes boundaries, embraces innovation, and strives for continuous improvement.
Join a team where collaboration is key, and you'll work alongside colleagues who are supportive, honest, and respectful. This creates an atmosphere that fosters personal and professional growth.
We believe in being a good company, acting with fairness, integrity, and trustworthiness in all that we do. You'll be part of an organization that upholds high ethical standards and operates with a strong sense of responsibility.
What you will do:

Act as the main point of contact for multiple clients and their customers via phone, email, Zendesk and our internal teams to deliver sharp creative packages within tight timelines
Handle customer calls and email inquiries to gather pertinent business information needed in the creation of their websites and or AudX products
Assists in the creation and maintenance of customer-specific documentation for assigned customer base and desired output medium
Document details of each call accurately as per company-provided guidelines
Document and track amendment requests and completions
Work with appropriate teams within the organization to collect assets (logos, images, other digital information) for completion of their websites
Conduct research vital to capturing customer information
Respond to client inquiries via phone, email, or chat channels with accurate information
Assist and respond to the teammates’ product-related inquiries


Join our team, and enjoy these benefits:

Access to Ayala perks and benefits
Hybrid work set-up and provided with complete work tools
Internet Allowance
Healthcare Insurance (HMO) coverage on day 1
Access to mental health and wellness program
Life and Accident Insurance on day 1
Convertible leave credits


Qualifications:

Minimum of 4 year solid call center agent experience
Excellent customer service and support skills
Strong written and verbal communication with strong grammar skills
Highly motivated and energetic
Amenable to working the night shift
Open to a hybrid work arrangement (site location: Quezon City)


  • Account Specialist

    3 months ago


    Pasig City, Philippines Mida Food Specialist Full time

    An Account Specialist is responsible for the sales and distribution of both imported and locally sourced seafood products. Primary focus will be on selling to specific channels, which may include restaurants, distributors, or a combination thereof, as assigned by management. Building and nurturing strong, enduring relationships with clients in these channels...

  • IT Support Specialist

    3 months ago


    Pasig City, Philippines Anytime Cleaners Corp. Full time

    IT Support Specialist Job Description: We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment...

  • IT Support Specialist

    3 months ago


    Pasig City, Philippines Anytime Cleaners Corp. Full time

    IT Support Specialist Job Description: We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment...


  • Quezon City, Philippines Affinity Express Philippines Inc. Full time

    Job Highlights: -Hybrid work set up and provided with complete work tools -Enjoy exclusive promotions and discounts on Ayala-owned products -Collaborative work environment Ready for your next big career move? AffinityX, a member of the Ayala Group of Companies, is looking for candidates with the following skills and experience for this role. If you think...


  • Quezon City, Philippines Affinity Express Philippines Inc. Full time

    Job Highlights: -Hybrid work set up and provided with complete work tools -Enjoy exclusive promotions and discounts on Ayala-owned products -Collaborative work environment Ready for your next big career move? AffinityX, a member of the Ayala Group of Companies, is looking for candidates with the following skills and experience for this role. If you think...


  • Quezon City, Philippines Nityo Infotech Services Philippines Full time

    Customer Support Specialist Salary is up to 25,000 gross Location: Eastwood, Quezon City (Onsite) Schedule: Shifting Qualifications: Bachelor’s degree in a relevant field or equivalent work experience (open for Undergrads/Diploma) At least 2 years relevant experience in customer service and/or administrative roles, is preferred Background or experience...


  • Quezon City, Philippines Nityo Infotech Services Philippines Full time

    Customer Support Specialist Salary is up to 25,000 gross Location: Eastwood, Quezon City (Onsite) Schedule: Shifting Qualifications: Bachelor’s degree in a relevant field or equivalent work experience (open for Undergrads/Diploma) At least 2 years relevant experience in customer service and/or administrative roles, is preferred Background or experience in...


  • Quezon City, Philippines Affinity Express Philippines Inc. Full time

    Ready for your next big career move? AffinityX, a member of the Ayala Group of Companies, is looking for candidates with the following skills and experience for this role. If you think you are a suitable match, we’re looking forward to meeting you! Your Role: The position will be responsible for contacting clients, sales representatives, and their...


  • Cebu City, Philippines I21recruitment Full time

    IT Technical Support Specialist Location: Cebu City (onsite) Job Type: Permanent, Full-Time Schedule: Monday to Friday, 3:30PM – 12:30AM Salary: Negotiable, dependent on experience A Global IT Solutions Provider is currently looking for an IT Technical Support Specialist who will be responsible for handling first line technical support issues...


  • Cebu City, Philippines I21recruitment Full time

    IT Technical Support Specialist Location: Cebu City (onsite) Job Type: Permanent, Full-Time Schedule: Monday to Friday, 3:30PM – 12:30AM Salary: Negotiable, dependent on experience A Global IT Solutions Provider is currently looking for an IT Technical Support Specialist who will be responsible for handling first line technical support issues and...

  • Client Specialist

    2 months ago


    Cebu City, Philippines IPASS Business Processing Services Inc Full time

    Job Description The Customer Care or Sales Specialist oversees, develops and leads the advertising strategies and activities of the branch of assignment to help Management reach its sales and marketing goals. Minimum Requirements: - Graduate of Business, Marketing, Entrepreneurship courses or any relevant degree. - Preferably with least 6 months to 1 year...

  • IT Support Specialist

    1 month ago


    Angeles City, Philippines The Remote Group Full time

    Overview The IT Support Specialist will be essential in delivering technical support and resolving complex issues This role also involves collaborating on network, security, and other IT projects with members of the internal IT team, and will report directly to the COO/Co-President of the company. Responsibilities ● Proactively respond to support inquiries...

  • IT Support Specialist

    1 month ago


    Angeles City, Philippines The Remote Group Full time

    Overview The IT Support Specialist will be essential in delivering technical support and resolving complex issues This role also involves collaborating on network, security, and other IT projects with members of the internal IT team, and will report directly to the COO/Co-President of the company. Responsibilities ● Proactively respond to support inquiries...


  • Makati City, Philippines WHR Global Consulting Full time

    WHR Global Consulting, a global talent solution provider is looking for a stellar candidate to fill the role of Product Training and Events Support Specialist for its client based in Makati City. This is for direct hiring and for a role. Job Requirements: • College graduate preferably major in Economics or Business Management or Marketing or other...

  • Client Specialist

    2 months ago


    Cebu City, Philippines IPASS Business Processing Services Inc Full time

    Job Description The Customer Care or Sales Specialist oversees, develops and leads the advertising strategies and activities of the branch of assignment to help Management reach its sales and marketing goals. Minimum Requirements: - Graduate of Business, Marketing, Entrepreneurship courses or any relevant degree. - Preferably with least 6 months to 1 year...


  • Cebu City, Philippines I21recruitment Full time

    IT Technical Support SpecialistLocation:Cebu City (onsite)Job Type: Permanent, Full-TimeSchedule:Monday to Friday, 3:30PM – 12:30AMSalary: Negotiable, dependent on experience A Global IT Solutions Provider is currently looking for an IT Technical Support Specialist who will be responsible for handling first line technical support issues and...


  • Makati City, Philippines WHR Global Consulting Full time

    WHR Global Consulting, a global talent solution provider is looking for a stellar candidate to fill the role of Product Training and Events Support Specialist for its client based in Makati City. This is for direct hiring and for a role. Job Requirements: • College graduate preferably major in Economics or Business Management or Marketing or other...


  • Makati City, Philippines Career Sync Full time

    Responsibilities • Conduct market research and gather intelligence. • Analyze competitive landscape, stakeholders, and market trends. • Define market strategy, understand competition, and identify competitive advantages for Aidea. • Develop and manage action plans for each market sector. • Oversee new business development, including client and lead...


  • Makati City, Philippines Career Sync Full time

    Responsibilities • Conduct market research and gather intelligence. • Analyze competitive landscape, stakeholders, and market trends. • Define market strategy, understand competition, and identify competitive advantages for Aidea. • Develop and manage action plans for each market sector. • Oversee new business development, including client and lead...


  • Quezon City, Philippines ONE SOURCE FACILITY SERVICES CORP. Full time

    Duties and Responsibilities!Manage client accounts and respond to inquiries in a timely and professional mannerCommunicate with clients to schedule appointments and ensure that follow-up tasks are completedAssist clients with billing inquiries and account issuesProvide general administrative support, including data entry and processing of paymentsAssist in...