Customer Service Reps with Zendesk CRM Experience

2 months ago


Cebu City, Philippines Staff Outsourcing Solutions Full time

Staff Outsourcing Solutions is currently looking for:
Customer Service Representatives for an onsite assignment (graveyard shift)
* English Speakers
* Japanese Bilingual

Responsibilities:
* Manage incoming phone calls
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid, and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
* Keep records of customer interactions, process customer accounts, and file documents
* Follow communication procedures, guidelines, and policies
* Take the extra mile to engage customers

Qualifications:
✓ Preferably with at least 6 months of CSR experience
✓ For Japanese Bilingual position - with at least 6 months experience as CSR-Japanese Bilingual
✓ Must have Zendesk CRM experience
✓ Excellent verbal and written English Communication Skills
✓ Average Typing Speed of 45-50 WPM
✓ Knowledge of e-Commerce and Retailing is a plus
✓ Excellent and able to Multi-task on the following:
Answering email inquiries, able to do Inbound Calls and Outbound Calls for callbacks
✓ Knowledge using Microsoft Excel Files
✓ Team player and able to work with less supervision
✓ Good problem solver & with a positive attitude
✓ Well-organized, Responsible, and has Initiative
✓ Must be willing to work graveyard shifts, weekends, and holidays
✓ Willing to start immediately

Why apply with us?
* Competitive Compensation package with Salary Appraisals
* Equipped with the latest technologies
* Monthly Incentive Rewards on successful orders and Attendance Productivity
* Offers Full-time employment and Career Growth
* Easily accessible from almost any part of the Metro Cebu area.
* One-day Application Process only
* Service Incentive Leaves Upon Regularization
* Attendance Productivity Incentives
* Additional Hazard Pay within Qualifying Hours
* Stable Job with Salary Appraisals
* Holiday and Night Differential Premium Pay Rates
* Job Promotion is highly possible... if YOU have the drive.
* HMO/Health Insurance
* Work-Life Balance
* Free Pre-hiring Medical Laboratories

Location:
7F MDCT Building, Leyte Loop, Cebu Business Park, Mabolo Cebu City

For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:30 AM until 7:00 PM, Monday to Friday only. Bring a copy of your updated resume & valid ID.

*Note: To be fair to all job seekers, we adopted a ‘first come first serve’ policy on our HR staff and recruitment administration. Please be advised that we may temporarily halt our recruitment process without further notice from the date of this advertisement



  • Cebu City, Philippines Staff Outsourcing Solutions Full time

    Staff Outsourcing Solutions is currently looking for: Customer Service Representatives for an onsite assignment (graveyard shift) * English Speakers * Japanese Bilingual Responsibilities: * Manage incoming phone calls * Identify and assess customers’ needs to achieve satisfaction * Build sustainable relationships and trust with customer accounts through...


  • Quezon City, Philippines Manpower Core Group Inc. Full time

    The role involves managing over 100 daily customer inquiries across multiple channels, ensuring prompt and exceptional service. The aim is to foster a positive brand experience for existing customers and convert inquiries into sales for prospective shoppers. Responsibilities include engagement through Zendesk, WhatsApp, Facebook, Instagram, Stamped, live...


  • Quezon City, Philippines Manpower Core Group Inc. Full time

    The role involves managing over 100 daily customer inquiries across multiple channels, ensuring prompt and exceptional service. The aim is to foster a positive brand experience for existing customers and convert inquiries into sales for prospective shoppers. Responsibilities include engagement through Zendesk, WhatsApp, Facebook, Instagram, Stamped, live...


  • Pasig City, Philippines PH Global Jet Express Inc. Call Center Full time

    ABOUT YOU: • College level or short course/vocational diploma or equivalent • At least 1 year of relevant work experience in Customer Service or a similar field preferred. • Experience in E-Commerce, Logistics, or BPO is a plus. • Familiarity with CRM systems, SalesForce or Zendesk • Excellent written and verbal communication skills. • Excellent...


  • Quezon City, Philippines Manpower Core Group Inc. Full time

    The role involves managing over 100 daily customer inquiries across multiple channels, ensuring prompt and exceptional service. The aim is to foster a positive brand experience for existing customers and convert inquiries into sales for prospective shoppers. Responsibilities include engagement through Zendesk, WhatsApp, Facebook, Instagram, Stamped, live...


  • Pasig City, Philippines PH Global Jet Express Inc. Call Center Full time

    ABOUT YOU: • College level or short course/vocational diploma or equivalent • At least 1 year of relevant work experience in Customer Service or a similar field preferred. • Experience in E-Commerce, Logistics, or BPO is a plus. • Familiarity with CRM systems, SalesForce or Zendesk • Excellent written and verbal communication skills. • Excellent...


  • Davao City, Davao, Philippines TORCH Solutions Full time

    We are urgently looking for CUSTOMER SERVICE AGENT FOR OUR (EMAIL SUPPORT/NON-VOICE) Qualifications:Has at least 6months experience with ZendeskTyping skills must be 40 WPMMust be good in written and oral English Must easily be able to follow instructions with minimum supervision Attend to customer enquiries through emails (Zendesk) in a timely and accurate...

  • Customer Service Rep

    3 months ago


    Cebu City, Philippines Get Job PH Full time

    Job Alert! We have an immediate need for Customer Service Agents to join our team. If you are looking for a full-time position in Cebu City, don't miss this opportunity. Conveniently located at JY Square, Lahug, apply now and fast-track your hiring process with initial and final interviews conducted over the phone. Get hired on the spot and start your new...


  • Cebu City, Philippines OfficePartners360 (OP360) Full time

    Job Title: Customer Service RepresentativeLocation: IT Park, CebuJob Summary:You will be responsible for providing exceptional service to customers by addressing their inquiries, resolving complaints, and offering product or service information and will ensure that customers have a positive experience and that their issues are handled efficiently and...


  • Cebu City, Philippines OfficePartners360 (OP360) Full time

    Job Title: Customer Service Representative Location: IT Park, Cebu Job Summary: You will be responsible for providing exceptional service to customers by addressing their inquiries, resolving complaints, and offering product or service information and will ensure that customers have a positive experience and that their issues are handled efficiently and...

  • Customer Service Rep

    3 months ago


    JY Square, Lahug, Cebu City, Philippines Get Job PH Full time

    Job Alert! We have an immediate need for Customer Service Agents to join our team. If you are looking for a full-time position in Cebu City, don't miss this opportunity. Conveniently located at JY Square, Lahug, apply now and fast-track your hiring process with initial and final interviews conducted over the phone. Get hired on the spot and start your new...


  • Taguig City, Philippines Manpower Core Group Inc. Full time

    Key Responsibilities include: Developing CRM strategy Designing interventions to drive customer acquisition / customer engagement Managing full spectrum of Sales/ Marketing program execution from strategy definition to technical delivery in Salesforce Extensive experience and hands-on role in conducting requirement gathering and design workshops, preparing...

  • Customer Service Rep

    3 months ago


    JY Square, Lahug, Cebu City, Philippines Get Job PH Full time

    Job Alert! We have an immediate need for Customer Service Agents to join our team. If you are looking for a full-time position in Cebu City, don't miss this opportunity. Conveniently located at JY Square, Lahug, apply now and fast-track your hiring process with initial and final interviews conducted over the phone. Get hired on the spot and start your new...


  • Cebu City, Philippines Brilliance.com Full time $550 - $800

    Description:Are you an enthusiastic, customer-focused individual who loves talking, and helping people? At our company, customers are at the heart of everything we do. With over 3,000 reviews and an average rating of 4.9, we take pride in delivering excellence.Enthusiasm and care are the core qualities we seek in our CSRs.Why Join Us?Work with a luxury brand...


  • Taguig City, Philippines Manpower Core Group Inc. Full time

    Key Responsibilities include: Developing CRM strategy Designing interventions to drive customer acquisition / customer engagement Managing full spectrum of Sales/ Marketing program execution from strategy definition to technical delivery in Salesforce Extensive experience and hands-on role in conducting requirement gathering and design workshops, preparing...


  • Davao City, Philippines TalentSync Training and Developement Full time

    We are looking for a detail-oriented and customer-focused Email Support Specialist to join our team. You will be responsible for managing customer inquiries and providing timely and professional email support. The ideal candidate should have strong communication skills, the ability to multitask, and prior experience using Zendesk or similar customer service...


  • Cebu, Philippines Antasis Inc. Full time

    Antasis is seeking a dynamic and customer-centric Chat Service Officer to contribute to our commitment to delivering a seamless customer journey. This is your opportunity to embark on a fulfilling career with a company that values your achievements and considers you an essential part of our growing family. Make a meaningful impact with Antasis as we dedicate...


  • Cebu, Philippines Antasis Inc. Full time

    Antasis is seeking a dynamic and customer-centric Chat Service Officer to contribute to our commitment to delivering a seamless customer journey. This is your opportunity to embark on a fulfilling career with a company that values your achievements and considers you an essential part of our growing family. Make a meaningful impact with Antasis as we dedicate...


  • Taguig City, Philippines RepRisk Philippines, Inc. Full time

    Your Responsibilities As a CRM & Analytics Specialist, you will be responsible for managing and optimizing commercial tools like Salesforce CRM and leveraging analytical tools to provide actionable insights. Your expertise will help improve our customer engagement, streamline processes, and support data-driven decision-making across the organization....


  • Makati City, National Capital Region, Philippines Monroe Consulting Group Full time

    Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a growing savings bank who has been thriving in servicing SMEs in the market. This bank is looking for an experienced Customer Experience Manager who is well-versed in working with clients to understand their customer needs, provide strategic recommendations, and design and...