Customer Service Representative
2 days ago
We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Manpower Core Group Inc.
Job Summary:The Customer Support Specialist will be responsible for managing a high volume of customer inquiries across multiple channels, ensuring prompt and exceptional service. The ideal candidate will have a proven track record of delivering sales-driven solutions, excellent communication skills, and the ability to multitask in a fast-paced environment.
Key Responsibilities:- Engage with customers through various communication channels, including Zendesk, WhatsApp, Facebook, Instagram, Stamped, live chat, and phone communications.
- Provide exceptional customer service, ensuring a positive brand experience for existing customers and converting inquiries into sales for prospective shoppers.
- Utilize CRM tools and customer service platforms like Zendesk to manage customer interactions and resolve issues efficiently.
- Develop and maintain a deep understanding of our products and services to effectively respond to customer inquiries.
- Collaborate with the sales team to identify opportunities and drive sales growth.
- Proven customer service and sales expertise, with a preference for those familiar with Zendesk or similar platforms.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to multitask and work in a fast-paced environment, with a dynamic approach to problem-solving.
- Experience in intimate apparel and e-commerce is highly desirable.
- Proficiency in using CRM tools and customer service platforms like Zendesk.
As a Customer Support Specialist at Manpower Core Group Inc., you will have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to the growth and success of our company.
We offer a competitive salary, comprehensive training, and opportunities for career advancement.
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