Customer Service Reps with Zendesk CRM Experience

4 months ago

Cebu City, Philippines Staff Outsourcing Solutions Full time
Staff Outsourcing Solutions is currently looking for:
Customer Service Representatives for an onsite assignment (graveyard shift)
* English Speakers
* Japanese Bilingual

Responsibilities:
* Manage incoming phone calls
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid, and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
* Keep records of customer interactions, process customer accounts, and file documents
* Follow communication procedures, guidelines, and policies
* Take the extra mile to engage customers

Qualifications:
✓ Preferably with at least 6 months of CSR experience
✓ For Japanese Bilingual position - with at least 6 months experience as CSR-Japanese Bilingual
✓ Must have Zendesk CRM experience
✓ Excellent verbal and written English Communication Skills
✓ Average Typing Speed of 45-50 WPM
✓ Knowledge of e-Commerce and Retailing is a plus
✓ Excellent and able to Multi-task on the following:
Answering email inquiries, able to do Inbound Calls and Outbound Calls for callbacks
✓ Knowledge using Microsoft Excel Files
✓ Team player and able to work with less supervision
✓ Good problem solver & with a positive attitude
✓ Well-organized, Responsible, and has Initiative
✓ Must be willing to work graveyard shifts, weekends, and holidays
✓ Willing to start immediately

Why apply with us?
* Competitive Compensation package with Salary Appraisals
* Equipped with the latest technologies
* Monthly Incentive Rewards on successful orders and Attendance Productivity
* Offers Full-time employment and Career Growth
* Easily accessible from almost any part of the Metro Cebu area.
* One-day Application Process only
* Service Incentive Leaves Upon Regularization
* Attendance Productivity Incentives
* Additional Hazard Pay within Qualifying Hours
* Stable Job with Salary Appraisals
* Holiday and Night Differential Premium Pay Rates
* Job Promotion is highly possible... if YOU have the drive.
* HMO/Health Insurance
* Work-Life Balance
* Free Pre-hiring Medical Laboratories

Location:
7F MDCT Building, Leyte Loop, Cebu Business Park, Mabolo Cebu City

For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:30 AM until 7:00 PM, Monday to Friday only. Bring a copy of your updated resume & valid ID.

*Note: To be fair to all job seekers, we adopted a ‘first come first serve’ policy on our HR staff and recruitment administration. Please be advised that we may temporarily halt our recruitment process without further notice from the date of this advertisement

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