Customer Service Representative

2 weeks ago


Catarman Liloan Cebu PH JMZ MARKETING INC Full time

-Respond to customer inquiries promptly and professionally through various communication channels.
-Provide accurate information about products, services, policies, and procedures.
-Resolve customer complaints, issues, and requests efficiently and courteously.
-Maintain customer records by updating account information.
-Escalate complex issues to the appropriate department or supervisor when necessary.
-Follow up with customers to ensure their concerns are resolved and they are satisfied with the service.
-Assist in identifying customer needs and suggesting relevant products or services.
-Adhere to company policies, quality standards, and performance metrics.
-Participate in team meetings, training, and continuous improvement initiatives.



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