
Project Manager
7 days ago
Job Description
• Lead, manage, and integrate the technical support teams including facilities, engineering, logistics, and other services units.
• Develop and implement strategic plans and operational frameworks for technical and support services aligned with organizational goals.
• Ensure quality and efficiency of technical support through performance monitoring, continuous improvement, and standard operating procedures
• Oversee the maintenance and proper functioning of all technical systems, equipment, and infrastructure.
• Coordinate with other departments to ensure timely delivery of support services for operations, projects, and special initiatives.
• Manage vendor relationships and service contracts related to technical and support services
• Monitor and manage budgets, resources, and expenditures for technical and support services operations
• Lead incident response and resolution processes for technical service issues, including root cause analysis and preventive actions.
• Ensure compliance with applicable safety, regulatory, and industry standards.
• Provide regular reporting to senior management regarding the status, performance, and issues of support services.
Job Specification and Work Experience
• Minimum of 3-5 years of progressive experience in technical operations or support services, with at least 3 years in managerial role.
• Strong leadership, project management, and problem solving skills
• Excellent communication and interpersonal abilities.
• Knowledge of systems integration, infrastructure, logistics, or maintenance processes.
• Familiarity with applicable compliance, safety, and operational standards.
• Experience in cross-functional team management.
• Strong analytical and decision-making skills.
• Ability to manage multiple projects or tasks under pressure Proficiency in using service management tools or platforms.
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