Store Crew

3 weeks ago

Mandaluyong City, National Capital Region, Philippines Smart Career Outsourcing Services Co. Full time
Company : Cocopan

Location : Binangonan Rizal and Kalentong 1 Mandaluyong

A. Selling and Customer Management
Greets customers entering/ordering inside the store
Enhances customer experience by following "S.E.T. Principles: Smile, Eye Contact, Thank You
Implements the standard COCOPAN selling process (COnnect, COnvert, Push, Add-on & Next purchase invite)
Engages the customer with full attention and ask for their orders
Uses proper procedure to ensure the accuracy of every order for every customer (Example: repeating customer's order when it is presented to them)
Answers to customers' questions, queries and provide information (as per inquiry of the customers)
Performs effective suggestive selling and upselling of complementary products and promo offers
Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
Completes all ordered items and lines it up per transaction for pos check out
Cashiering Function
Secures cashier's fund and performs cash count at the start of the shift
Performs cashiering activities and uses own password only and does not share it with anyone
Transacts all items ordered by the customer, offers new products as add on sales
Receives payment by cash, e-wallet, or other accepted forms of payment
Issues receipts, refunds or change due to customer
Informs Shift Leader or Store Manager for any transactions that may require void or deletion to facilitate system access
Performs cash drop or partial sales endorsement of every P2,000 to the Shift Leader or Store Supervisor
Report excess, over and/or inadequate, shortages in cash/sales after shift and/or after counting money or sales from the POS
Accomplishes cashier's accountability report daily and submits with complete attachment as required by the Head Office
Ensures cashiers fund are intact with adequate loose coins and bills for change
Performs bank deposits

B. Merchandising Management
Implements and maintains product planogram for attractive product displays
Installs pop materials and ensure cleanliness, neatness, and proper safe keeping of reusable materials
Adheres to merchandising standards such as in FIFO (first in, first out) or FEFO (first to expire, first out)

C. Inventory Management
Receives delivery and checks quantity delivered against delivery receipt
Informs Shift Leader or Store Manager for any variances for proper reconciling with the Commissary
Checks product quality and segregates damaged items
Accomplishes pull out form for items due for return to the Commissary
Performs daily shift cycle counting and reconciles variances versus system record
Checks product expiration both on display and in the stock room area

D. Store Administration
Adheres to standard look and appearance, complies in wearing complete uniform while on duty
Maintains store cleanliness and upkeep of assigned areas
Follows proper hygiene, hand washing techniques and all sanitation guidelines
Completes all sanitation tasks as outlined by the Shift Leader or Store Supervisor
Follows standard use of tools and equipment
Uses or wears personal protective equipment or clothing as required
Follows all health and safety protocols set by the Company
Reports all incidents, accidents inside or within store premises

Qualifications :
1. College undergraduate, Senior Highschool or equivalent.
2. Customer service or cashier experience.
3.Ability to handle transactions accurately and responsibly.
4.High level of energy with strong customer service skills.
5.Basic math and computer skills.
6.Ability to stand, walk, lift heavy items, and work with other team members in a fast paced environment to provide excellent service.
7.Attention to detail.
8.Helpful, courteous approach to resolving complaints.

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