Team Leader
7 days ago
We are seeking a Shift Operations Manager to join our team. The successful candidate will be responsible for managing the day-to-day operations of our store, including supervising staff, achieving sales and profit targets, and maintaining high standards of customer service.
Main Responsibilities
- Address customer feedback and complaints in a timely manner
- Approve or disapprove leave applications during the shift
- Assist in community relations activities
- Clarify tasks, activities, and schedules during the shift
- Ensure completeness of government permits and store requirements
- Ensure compliance with cash control, employee discipline, and company policies
- Ensure crew productivity by following schedules and monitoring man-hours usage
- Ensure safety and security program effectiveness
- Ensure timeliness and accuracy of required reports
- Execute cleaning activities
- Implement assigned programs and ensure standards compliance
- Implement cost management activities and procedures
- Implement customer survey and interact with customers
- Implement feedback and suggestion system
- Implement proper store merchandising
- Implement sales program
- Implement scheduled preventive maintenance
- Implement speed of service programs
- Lead service crew for highest product quality and supplies availability
- Maintain office organization and orderliness
- Maintain optimum inventory levels and minimize usage
- Manage and implement crisis prevention programs and processes
- Manage overall floor control and shift operations
- Monitor crew performance
- Motivate and boost crew morale to achieve shift objectives
- Perform other assigned tasks as needed
- Supervise opening and closing procedures
- Track repairs, maintenance, and utilities costs, recommend measures, and ensure proper documentation and guidelines implementation
Requirements
- College graduate preferably in Hotel and Restaurant Management, Business related course, Behavioral Science, or Industrial Engineering courses
- 2-3 years supervisory function in a restaurant or quick service restaurant
What We Offer
This role offers opportunities for career growth and development within the Jollibee Group of Companies.
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