Workforce Specialist
6 days ago
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Prepares real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- At least with 1 year of experience in Workforce Management
- Open to agent profile with at least 6 months experience and must be knowledgeable in Workforce Management
- Amenable to report to our Davao site
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