Workforce Operations Specialist

1 week ago


Davao City, Davao, Philippines VXI Global Holdings Full time

At VXI Global Holdings, we're seeking a highly skilled Workforce Specialist to join our team. As a key member of our workforce management department, you will be responsible for monitoring queue real-time, analyzing and balancing staffing levels vis-a-vis call volumes, busy lines, and production issues.

Key Responsibilities:

  • Monitor and analyze real-time data to ensure optimal staffing levels
  • Analyze and resolve production issues in a timely manner
  • Assist during downtime to ensure seamless operations
  • Prepare daily reports on employee schedule adherence and off-line exceptions

Qualifications:

  • At least 1 year of experience in Workforce Management
  • Knowledgeable in agent profiles and workflow management
  • Able to work independently with minimal supervision


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