Workforce Operations Specialist
1 week ago
At VXI Global Holdings, we're seeking a highly skilled Workforce Specialist to join our team. As a key member of our workforce management department, you will be responsible for monitoring queue real-time, analyzing and balancing staffing levels vis-a-vis call volumes, busy lines, and production issues.
Key Responsibilities:
- Monitor and analyze real-time data to ensure optimal staffing levels
- Analyze and resolve production issues in a timely manner
- Assist during downtime to ensure seamless operations
- Prepare daily reports on employee schedule adherence and off-line exceptions
Qualifications:
- At least 1 year of experience in Workforce Management
- Knowledgeable in agent profiles and workflow management
- Able to work independently with minimal supervision
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