Korean Customer Service Representative

1 month ago


Cebu, Philippines Interactech Solutions Inc. Full time

JOB RESPONSIBILITIES AND DUTIES:
● Handles customer inquiries through Live Chat, Email, Outbound Call and Telegram in a
professional manner.
● Assesses customer’s issues and takes appropriate actions to ensure that customer's needs are
satisfied.
● Coordinates with other teams based in different locations that share similar objectives.
● Be proactive and take initiative to explore and learn the products that we offer.
● Understands standard operating procedures and delivers service that is according to the quality
standards set by the Company.
● Escalates system anomalies and general issues faced by customers to the relevant party in a
timely manner.
● Requests for information at the start and end process through Live Chat, outbound calls, emails,
and other authorized communication tools such as Telegram.
● Follow up on unresolved inquiries through emails or phone calls.
● Complete logs, records, and daily shift handover reports.
● Performs other functions and special projects as assigned by immediate Supervisor or Senior
Agent.

AN IDEAL CANDIDATE:
● Korean Nationality
Must be fluent in Korean language in both written and verbal communications.
● Ability to communicate in English
● Must be coachable and show willingness to learn.
● Must be computer literate, can operate basic MS Office suite and has an acceptable typing
speed.
● Must be a capable multi-tasker without sacrificing efficiency and accuracy.
● Must be flexible, willing to work in shifting schedules including graveyard shift.
● Willing to relocate in Cebu city



  • Cebu, Philippines Interactech Solutions Inc. Full time

    JOB RESPONSIBILITIES AND DUTIES: ● Handles customer inquiries through Live Chat, Email, Outbound Call and Telegram in a professional manner. ● Assesses customer’s issues and takes appropriate actions to ensure that customer's needs are satisfied. ● Coordinates with other teams based in different locations that share similar objectives. ● Be...


  • Cebu City, Philippines Interactech Solutions Inc. Full time

    JOB RESPONSIBILITIES AND DUTIES:● Handles customer inquiries through Live Chat, Email, Outbound Call and Telegram in aprofessional manner.● Assesses customer’s issues and takes appropriate actions to ensure that customer's needs aresatisfied.● Coordinates with other teams based in different locations that share similar objectives.● Be proactive and...


  • Cebu City, Central Visayas, Philippines Interactech Solutions Inc. Full time

    JOB RESPONSIBILITIES AND DUTIES: Handles customer inquiries through Live Chat, Email, Outbound Call and Telegram in aprofessional manner. Assesses customer's issues and takes appropriate actions to ensure that customer's needs aresatisfied. Coordinates with other teams based in different locations that share similar objectives. Be proactive and take...


  • Cebu City, Philippines Interactech Solutions Inc. Full time

    JOB SUMMARY Provides helpful information, answering questions and responding to complaints. They are the front line of support for clients and customers and they help ensure that customers are satisfied with products, services and features. JOB RESPONSIBILITIES AND DUTIES: ● Handles customer inquiries through Live Chat, Email, Outbound Call and Telegram...


  • Cebu City, Philippines Interactech Solutions Inc. Full time

    JOB SUMMARY Provides helpful information, answering questions and responding to complaints. They are the front line of support for clients and customers and they help ensure that customers are satisfied with products, services and features. JOB RESPONSIBILITIES AND DUTIES: ● Handles customer inquiries through Live Chat, Email, Outbound Call and Telegram...


  • Cebu City, Central Visayas, Philippines Interactech Solutions Inc. Full time

    JOB SUMMARYProvides helpful information, answering questions and responding to complaints. They are thefront line of support for clients and customers and they help ensure that customers are satisfied withproducts, services and features.JOB RESPONSIBILITIES AND DUTIES: Handles customer inquiries through Live Chat, Email, Outbound Call and Telegram in...

  • Korean Sales Agent

    1 month ago


    Cebu, Philippines Interactech Solutions Inc. Full time

    Job Overview One of the leading brands when you talk about Digital Entertainment. We're proud of having members across Asia countries. We are hiring a talented Sales Agent professional to join our team. If you're excited to be part of a winning team, here is a great place to grow your career. You'll be glad you applied to and have a chance to work with...


  • Cebu City, Central Visayas, Philippines RCX Philippines Full time

    Email & Call support regarding online shopping items, delivery, and item concerns.Other tasks will be assigned from time to time.QUALIFICATIONS:Can speak Korean & English, business level (With Topik level 5-6 certificate is preferred)With BPO experience at least 1 yearWilling to work on a shifting schedule in the future

  • Korean Sales Agent

    1 month ago


    Cebu, Philippines Interactech Solutions Inc. Full time

    Job Overview One of the leading brands when you talk about Digital Entertainment. We're proud of having members across Asia countries. We are hiring a talented Sales Agent professional to join our team. If you're excited to be part of a winning team, here is a great place to grow your career. You'll be glad you applied to and have a chance to work with...


  • cebu, Philippines Neksjob Full time

    HIRING!Customer Service Representative Location: CDO Accounts: Telecommunication (WOS) Retail (WOS) Retail (WAH) Hotel and Services Educational (WOS) Job Description: As a Customer Service Representative, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring a high level of satisfaction. Your role...


  • cebu, Philippines Neksjob Full time

    HIRING!Customer Service Representative Location: CDO Accounts: Telecommunication (WOS) Retail (WOS) Retail (WAH) Hotel and Services Educational (WOS) Job Description: As a Customer Service Representative, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring a high level of satisfaction. Your role...


  • cebu, Philippines Neksjob Full time

    HIRINGCustomer Service RepresentativeLocation:CDOAccounts:Telecommunication (WOS)Retail (WOS)Retail (WAH)Hotel and ServicesEducational (WOS)Job Description:As a Customer Service Representative, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring a high level of satisfaction. Your role involves...


  • Cebu City, Philippines RCX Philippines Full time

    Email & Call support regarding online shopping items, delivery, and item concerns.Other tasks will be assigned from time to time.QUALIFICATIONS:Can speak Korean & English, business level (With Topik level 5-6 certificate is preferred)With BPO experience at least 1 yearWilling to work on a shifting schedule in the future


  • Cebu City, Philippines RCX Philippines Full time

    Email & Call support regarding online shopping items, delivery, and item concerns.Other tasks will be assigned from time to time.QUALIFICATIONS:Can speak Korean & English, business level (With Topik level 5-6 certificate is preferred)With BPO experience at least 1 yearWilling to work on a shifting schedule in the future

  • Korean Sales Agent

    1 month ago


    Cebu City, Philippines Interactech Solutions Inc. Full time

    Job OverviewOne of the leading brands when you talk about Digital Entertainment. We're proud of having members across Asia countries. We are hiring a talented Sales Agent professional to join our team. If you're excited to be part of a winning team, here is a great place to grow your career. You'll be glad you applied to and have a chance to work with...


  • Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time

    Customer Service Representative (Onsite/Nightshift)Join us great oppurtunity awaits you in our Customer Service Representative (CSR)Qualifications• Applicant must be at least 18 years old•Applicant is a high school graduate (old curriculum)/senior high school graduate (new curriculum)•Above Average English communication skills•Good computer...


  • cebu, Philippines Neksjob Full time

    We are looking for Customer Service Representatives! Minimum Qualifications: ✓ At least High School Graduate (Old Curriculum) ✓ We accept Non-BPO / No BPO experience with excellent communication skills. ✓ Fresh Graduates are accepted here. ✓ With BPO experience is an advantage. Job Responsibilities: Maintaining a...


  • Cebu City, Philippines NeksJob Philippines Full time

    Customer Service Representative | CSR Role | Apply Now (Vertis north)Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or...


  • Cebu City, Philippines NeksJob Philippines Full time

    Customer Service Representative | CSR Role | Apply Now (Vertis north)Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or...


  • Cebu, Philippines NeksJob Philippines Full time

    HIRING ‼️ CUSTOMER SERVICE REPRESENTATIVE Location: Cebu We are seeking a dedicated Customer Service Representative for our Travel Account, responsible for providing exceptional assistance and support to customers navigating travel-related inquiries, bookings, and issues. The ideal candidate will possess excellent communication skills, a passion for...