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Korean Customer Service Representative

3 months ago

Cebu City, Central Visayas, Philippines Interactech Solutions Inc. Full time

JOB RESPONSIBILITIES AND DUTIES:

  • Handles customer inquiries through Live Chat, Email, Outbound Call and Telegram in aprofessional manner.
  • Assesses customer's issues and takes appropriate actions to ensure that customer's needs aresatisfied.
  • Coordinates with other teams based in different locations that share similar objectives.
  • Be proactive and take initiative to explore and learn the products that we offer.
  • Understands standard operating procedures and delivers service that is according to the qualitystandards set by the Company.
  • Escalates system anomalies and general issues faced by customers to the relevant party in atimely manner.
  • Requests for information at the start and end process through Live Chat, outbound calls, emails,and other authorized communication tools such as Telegram.
  • Follow up on unresolved inquiries through emails or phone calls.
  • Complete logs, records, and daily shift handover reports.
Performs other functions and special projects as assigned by immediate Supervisor or SeniorAgent.
AN IDEAL CANDIDATE:

  • Korean NationalityMust be fluent in Korean language in both written and verbal communications.
  • Ability to communicate in English
  • Must be coachable and show willingness to learn.
  • Must be computer literate, can operate basic MS Office suite and has an acceptable typingspeed.
  • Must be a capable multi-tasker without sacrificing efficiency and accuracy.
  • Must be flexible, willing to work in shifting schedules including graveyard shift.
Willing to relocate in Cebu city