Korean Customer Service

2 months ago

Cebu City, Philippines Interactech Solutions Inc. Full time

JOB SUMMARY
Provides helpful information, answering questions and responding to complaints. They are the
front line of support for clients and customers and they help ensure that customers are satisfied with
products, services and features.

JOB RESPONSIBILITIES AND DUTIES:

● Handles customer inquiries through Live Chat, Email, Outbound Call and Telegram in a
professional manner.
● Assesses customer’s issues and takes appropriate actions to ensure that customer's needs are
satisfied.
● Coordinates with other teams based in different locations that share similar objectives.
● Be proactive and take initiative to explore and learn the products that we offer.
● Understands standard operating procedures and delivers service that is according to the quality
standards set by the Company.
● Escalates system anomalies and general issues faced by customers to the relevant party in a
timely manner.
● Requests for information at the start and end process through Live Chat, outbound calls,
emails, and other authorized communication tools such as Telegram.
● Follow up on unresolved inquiries through emails or phone calls.
● Complete logs, records, and daily shift handover reports.
● Performs other functions and special projects as assigned by immediate Supervisor or Senior
Agent.

AN IDEAL CANDIDATE:

● Must be fluent in Korean language in both written and verbal communications.
● Ability to communicate in English is an advantage but not required.
● Must have experience in customer service. Experience in voice accounts is not required but it’s
a huge plus.
● Experience in the iGaming industry is a huge advantage.
● Must possess a positive attitude and can take constructive criticism.
● Must be coachable and show willingness to learn.
● Must be computer literate, can operate basic MS Office suite and has an acceptable typing
speed.

JOB DESCRIPTION:

● Must be a capable multi-tasker without sacrificing efficiency and accuracy.
● Must be flexible, willing to work in shifting schedules including graveyard shift.
● Willing to work in Cebu City.

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