Korean Customer Service Representative

1 month ago

Cebu City, Philippines Interactech Solutions Inc. Full time

JOB RESPONSIBILITIES AND DUTIES:● Handles customer inquiries through Live Chat, Email, Outbound Call and Telegram in aprofessional manner.● Assesses customer’s issues and takes appropriate actions to ensure that customer's needs aresatisfied.● Coordinates with other teams based in different locations that share similar objectives.● Be proactive and take initiative to explore and learn the products that we offer.● Understands standard operating procedures and delivers service that is according to the qualitystandards set by the Company.● Escalates system anomalies and general issues faced by customers to the relevant party in atimely manner.● Requests for information at the start and end process through Live Chat, outbound calls, emails,and other authorized communication tools such as Telegram.● Follow up on unresolved inquiries through emails or phone calls.● Complete logs, records, and daily shift handover reports.● Performs other functions and special projects as assigned by immediate Supervisor or SeniorAgent.AN IDEAL CANDIDATE:● Korean NationalityMust be fluent in Korean language in both written and verbal communications.● Ability to communicate in English ● Must be coachable and show willingness to learn.● Must be computer literate, can operate basic MS Office suite and has an acceptable typingspeed.● Must be a capable multi-tasker without sacrificing efficiency and accuracy.● Must be flexible, willing to work in shifting schedules including graveyard shift.● Willing to relocate in Cebu city

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