Operations Director

3 days ago

Manila, Philippines GGIS Services Full time

Job Title: Operations Director – Healthcare BPO
Location: Onsite (Quezon City)
Work Schedule: Night Shift
Salary Package: ₱200,000 – ₱220,000 (Package)
Start Date: ASAP

Job Summary:
We are seeking an experienced and results-driven Operations Director to lead and oversee our Healthcare BPO operations. The ideal candidate will have 5 to 8 years of proven experience in a similar leadership role within the healthcare outsourcing industry. This role requires strategic vision, operational excellence, and a deep understanding of healthcare processes including RCM, AR, and claims management.

Key Responsibilities:

Oversee the daily operations of multiple healthcare BPO programs, ensuring performance and quality targets are consistently met or exceeded

Develop and implement strategic plans to optimize productivity, enhance client satisfaction, and ensure regulatory compliance

Lead and mentor operations managers and teams to drive high performance and career growth

Collaborate with cross-functional departments including Workforce, QA, Training, and HR to support operational needs

Serve as a key point of contact for clients, maintaining strong relationships and ensuring service level agreements (SLAs) are upheld

Monitor KPIs, prepare executive reports, and provide insights to executive leadership

Drive continuous improvement initiatives across teams and processes

Qualifications:

5 to 8 years of experience as an Operations Director in a Healthcare BPO setting

Extensive knowledge of healthcare processes such as RCM, AR collections, prior authorization, and claims processing

Strong leadership, communication, and client management skills

Ability to work onsite in Quezon City

Amenable to working the night shift

Can start immediately

Comfortable with the offered compensation package (₱200K–₱220K)

  • Senior Director of Operations

    3 weeks ago

    Manila, Philippines IntouchCX Full time

    IntouchCX Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Senior Director of Operations role at IntouchCX IntouchCX Manila, National Capital Region, Philippines Join to apply for the Senior Director of Operations role at IntouchCX About IntouchCX IntouchCX is a global leader in customer experience...

  • Director of Operations – Office

    2 weeks ago

    Manila, National Capital Region, Philippines Irecon Marketing Full time ₱560,000 - ₱840,000 per year

    Job Title: Director of OperationsReports to: CEO (Tim Sharif)Works Closely With: Director of Operations – Content Studio (WPH), Recruiting Manager(Katherine), Director of Finance / Controller, AI Systems Lead (Erick), HR/Payroll Officer,Creative Assurance Lead (Vincent)Location: White Plains Office – On-site full timeEmployment Type: Full-time...

  • Director Of Operations

    2 weeks ago

    Manila, Philippines NorthOak Full time

    About NorthOak NorthOak is a boutique technology and digital operations consulting firm based in Toronto, Canada whose mission is to empower organizations and teams to scale, automate, and streamline their operations. Our team works closely with diverse companies and provides innovative solutions such as workflow management systems, customized outsourcing,...

  • Director of Operations – Content Studio

    2 weeks ago

    Manila, National Capital Region, Philippines 310 Nutrition Full time ₱800,000 - ₱1,200,000 per year

    Job Title: Director of Operations – Content Studio (White Plains House)Reports to: CEOWorks Closely With: Producer/Director, DP / Lighting Lead, Creative Assurance Lead,Studio Production Coordinator, Director of Operations (Office), AI Systems Lead,Recruiting ManagerLocation: White Plains Creator House – On-site full timeEmployment Type: Full-time...

  • IT Director

    4 weeks ago

    Manila, Philippines FC Home Center Full time

    Job Summary: The IT Director is responsible for overseeing the company’s information technology strategy, infrastructure, and operations. This role ensures that all IT systems and processes support organizational goals, maintain data security, and enhance business efficiency. The IT Director provides strategic leadership in planning, implementing, and...

  • People, Culture

    4 weeks ago

    , Metro Manila, Philippines Greenpeace International Full time

    Overview The People, Culture & Operations (PC&O) Director provides strategic leadership and direction for Greenpeace Southeast Asia’s people, culture, organizational development and IT functions. As a key member of the senior leadership team, the Director ensures that Greenpeace SEA attracts, develops, and retains exceptional talent, while fostering a...

  • Director

    2 weeks ago

    Manila, Philippines Asian Development Bank (ADB) Full time

    Job Description - Director ) Join Our Mission to Foster Prosperity in Asia Are you ready to make a difference in the future of Asia and be a catalyst for positive change? We are thrilled to offer a unique opportunity to become an important part of the prestigious Asian Development Bank (ADB). At ADB, our mission is simple yet powerful: to alleviate poverty...

  • Senior Director

    2 weeks ago

    Ortigas, Metro Manila, Philippines IFIVE INC. Full time ₱80,000 - ₱180,000 per year

    We're looking for a Senior Director for People Experience — a seasoned HR leader who will shape the full employee lifecycle and drive our mission of building an exceptional workplace.About the RoleThe Senior Director for People Experience will:Lead Talent Acquisition, HR Operations, Compensation & Benefits, and Employee Engagement.Work closely with our TA...

  • Regional Operations Director

    2 weeks ago

    Manila, National Capital Region, Philippines Indie Campers Full time $100,000 - $120,000 per year

    ABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...

  • We're Hiring Director BPO Operations wth 8 to 12 yrs exp in BPO

    3 days ago

    manila, Philippines GGAS Services Full time

    We're Hiring: Director – BPO Operations Location: Quezon City (Onsite) Work Setup: Onsite Schedule: Full-Time Start Date: ASAP Salary Range: Php 285,000 – Php 350,000 (Based on previous compensation and experience) About the Role We are seeking a highly experienced Director in the BPO industry to lead large-scale operations and drive strategic...