Operations Director

1 week ago

Manila, Philippines GGIS Services Full time

Job Title: Operations Director – Healthcare BPO
Location: Onsite (Quezon City)
Work Schedule: Night Shift
Salary Package: ₱200,000 – ₱220,000 (Package)
Start Date: ASAP

Job Summary:
We are seeking an experienced and results-driven Operations Director to lead and oversee our Healthcare BPO operations. The ideal candidate will have 5 to 8 years of proven experience in a similar leadership role within the healthcare outsourcing industry. This role requires strategic vision, operational excellence, and a deep understanding of healthcare processes including RCM, AR, and claims management.

Key Responsibilities:

Oversee the daily operations of multiple healthcare BPO programs, ensuring performance and quality targets are consistently met or exceeded

Develop and implement strategic plans to optimize productivity, enhance client satisfaction, and ensure regulatory compliance

Lead and mentor operations managers and teams to drive high performance and career growth

Collaborate with cross-functional departments including Workforce, QA, Training, and HR to support operational needs

Serve as a key point of contact for clients, maintaining strong relationships and ensuring service level agreements (SLAs) are upheld

Monitor KPIs, prepare executive reports, and provide insights to executive leadership

Drive continuous improvement initiatives across teams and processes

Qualifications:

5 to 8 years of experience as an Operations Director in a Healthcare BPO setting

Extensive knowledge of healthcare processes such as RCM, AR collections, prior authorization, and claims processing

Strong leadership, communication, and client management skills

Ability to work onsite in Quezon City

Amenable to working the night shift

Can start immediately

Comfortable with the offered compensation package (₱200K–₱220K)

  • Director of Operations

    1 week ago

    Manila, National Capital Region, Philippines IntouchCX Full time ₱1,500,000 - ₱2,500,000 per year

    About the JobAre you looking for an exciting new challenge? IntouchCX is looking for youAs one of the world's leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.We're hiring a Director of Operations to be...

  • Director of Operations – Office

    7 days ago

    Manila, National Capital Region, Philippines Irecon Marketing Full time ₱560,000 - ₱840,000 per year

    Job Title: Director of OperationsReports to: CEO (Tim Sharif)Works Closely With: Director of Operations – Content Studio (WPH), Recruiting Manager(Katherine), Director of Finance / Controller, AI Systems Lead (Erick), HR/Payroll Officer,Creative Assurance Lead (Vincent)Location: White Plains Office – On-site full timeEmployment Type: Full-time...

  • Director, Slot Operations

    4 weeks ago

    Manila, Philippines Melco Resorts & Entertainment Full time

    Join to apply for the Director, Slot Operations role at Melco Resorts & Entertainment Position Summary The Director, Slot Operations is responsible for the day to day operations of the Slot Operations Department. This includes staffing, administration, training, discipline, guest experience, team development, planning and executing installations,...

  • Director of Operations – Content Studio

    5 days ago

    Manila, Philippines 310 Nutrition Full time

    Job Title Director of Operations – Content Studio (White Plains House) Reports to CEO Works Closely With Producer/Director, DP / Lighting Lead, Creative Assurance Lead, Studio Production Coordinator, Director of Operations (Office), AI Systems Lead Location White Plains Creator House – On-site full time Employment Type Full-time (Leadership Role /...

  • Director of Operations – Content Studio

    7 days ago

    Manila, National Capital Region, Philippines 310 Nutrition Full time ₱800,000 - ₱1,200,000 per year

    Job Title: Director of Operations – Content Studio (White Plains House)Reports to: CEOWorks Closely With: Producer/Director, DP / Lighting Lead, Creative Assurance Lead,Studio Production Coordinator, Director of Operations (Office), AI Systems Lead,Recruiting ManagerLocation: White Plains Creator House – On-site full timeEmployment Type: Full-time...

  • Operations Director

    2 weeks ago

    , Metro Manila, Philippines FOODEE GLOBAL CONCEPTS Full time

    The Operations Director is responsible for overseeing the company’s operational activities, driving strategic initiatives, and ensuring efficient processes across all departments. This role leads operational planning, resource management, and team leadership to support business growth, enhance productivity, and maintain high-quality standards. Key...

  • Senior Operations Director

    1 week ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year

    Job SummaryThe Senior Operations Director is responsible for overseeing the day-to-day business operations and ensuring the organization's efficiency, profitability, and long-term sustainability. This role provides strategic and operational leadership, drives process improvements, and ensures service delivery excellence across departments. The Senior...

  • Call Center Operations Director

    2 weeks ago

    Manila, National Capital Region, Philippines Simera Full time

    We are seeking a highly experiencedCall Center Operations Director—ideally with previous Call Center Director experience—to lead and optimize our BPO operations in Manila. This is a hands-on leadership role responsible for managing all aspects of our call center teams and operational performance, with a focus on technical support (Level 1 and Level 2)....

  • Director Sales Marketing Operations

    2 weeks ago

    Manila, National Capital Region, Philippines Yapster e-Insurance Brokers Full time ₱1,500,000 - ₱2,500,000 per year

    Company DescriptionYapster e-Insurance is a well-established Makati-based non-life insurance broker that delivers a broad range of products. The company focuses on customer empowerment, convenience, and service excellence, backed by decades of experience. Yapster e-Insurance operates with a digital-first approach and is part of the broader Yapster...

  • Director Network Operations

    6 days ago

    Manila, Philippines Mastercard Full time

    Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and...