Senior Director of Operations

2 days ago

Manila, Philippines IntouchCX Full time

IntouchCX Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Senior Director of Operations role at IntouchCX IntouchCX Manila, National Capital Region, Philippines Join to apply for the Senior Director of Operations role at IntouchCX About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long‑term relationships with our brand partners and empowering our people to drive positive change. About The Job We are seeking a leader who has the vision, experience, and passion to contribute to our culture and deliver extraordinary results for our clients. The Senior Director of Operations will be involved in all facets of contact center operations, including hiring, training, quality control, reporting and client services. The ideal candidate is a performance‑driven individual with experience managing a contact center with large call/interaction volumes. As Senior Director of Operations, You Will… Drive initiatives resulting in positive improvements in margins and the strengthening of enterprise value Motivate and inspire teams, while building trusting relationships throughout the organization Address attrition‑driven issues, through continuous focus groups, communication outlets with all site employees Collaborate with various departments and leaders in the development and implementation of strategic plans Manage and drive results for Service Delivery Operations and performance optimization through client specific internal KPIs and financials Develop and execute motivational incentives (Employee Experience) to assist in site retention goals Support and drive the IntouchCX culture within the team at our campuses Partner with stakeholders across the organization in a collaborative manner to ensure consistency within operations Maintain close auditing cadence through reporting, observations, and personal contact As Senior Director of Operations, You Have… Minimum 7-9 years of contact center senior leadership experience, with cross‑functional teams/groups and full P&L responsibility Previous experience in business process outsourcing is required Post‑secondary diploma or degree with a major in Business 5 years of client relationship management Experience in analyzing and influencing P&L statements and performing cost analysis Excellent communication skills Excellent organizational and time‑management skills Client relationship management experience Ability to handle multiple priorities simultaneously Experience with maintaining and developing operational statistics, financial management information, and results reporting Proven tactical and strategic management skills Ability to take initiative, make decisions and propose strategies and solutions Demonstrated ability to work autonomously as well as with leaders, peers, and clients in other countries Ability to meet program KPIs and internal business KPIs (abs, attrition, etc) Seniority level Executive Employment type Full‑time Job function Management and Manufacturing Outsourcing and Offshoring Consulting #J-18808-Ljbffr

  • Operations Director

    3 weeks ago

    , Metro Manila, Philippines FOODEE GLOBAL CONCEPTS Full time

    The Operations Director is responsible for overseeing the company’s operational activities, driving strategic initiatives, and ensuring efficient processes across all departments. This role leads operational planning, resource management, and team leadership to support business growth, enhance productivity, and maintain high-quality standards. Key...

  • Senior Director

    2 weeks ago

    , Metro Manila, Philippines IFIVE INC. Full time

    We’re looking for a Senior Director for People Experience — a seasoned HR leader who will shape the full employee lifecycle and drive our mission of building an exceptional workplace. About the Role The Senior Director for People Experience will: Lead Talent Acquisition, HR Operations, Compensation & Benefits, and Employee Engagement. Work closely with...

  • Director of Operations

    2 weeks ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱3,000,000 per year

    About Us: Client is a rapidly growing, fully remote Healthcare Technology company building innovative SaaS and BPO solutions to optimize the complex Revenue Cycle Management (RCM) and operational challenges faced by our clients globally. We specialize in providing hyper-efficient, scalable, and intelligent task management solutions.The Role: We are seeking a...

  • Director of Operations – Content Studio

    2 weeks ago

    Manila, Philippines 310 Nutrition Full time

    Job Title Director of Operations – Content Studio (White Plains House) Reports to CEO Works Closely With Producer/Director, DP / Lighting Lead, Creative Assurance Lead, Studio Production Coordinator, Director of Operations (Office), AI Systems Lead Location White Plains Creator House – On-site full time Employment Type Full-time (Leadership Role /...

  • RCM Operations Director

    3 days ago

    Manila, National Capital Region, Philippines weSource Management Consultancy Firm Full time $60,000 - $120,000 per year

    We are looking for an experienced Operations Director with Revenue Cycle Management (RCM) expertise to manage and organize the daily operations of the company. The Operations Director will be responsible for overseeing the organization's processes and providing personnel with guidance to make sure that it runs smoothly and efficiently.Job Duties and...

  • Country Operations Director

    3 days ago

    Singapore, Manila, Philippines JonDavidson Full time ₱900,000 - ₱1,200,000 per year

    Country Operations Director (2-wheeler business) - Phillipines The client is seeking a highly motivated and experienced Country Operations Director for new motorbike /2-wheeler business in Phillipines . The ideal candidate will be responsible for overseeing all operational aspects of the country's ride-hailing services, ensuring efficient and profitable...

  • Call Center Operations Director

    3 days ago

    Manila, National Capital Region, Philippines Simera Full time

    We are seeking a highly experiencedCall Center Operations Director—ideally with previous Call Center Director experience—to lead and optimize our BPO operations in Manila. This is a hands-on leadership role responsible for managing all aspects of our call center teams and operational performance, with a focus on technical support (Level 1 and Level 2)....

  • People, Culture

    2 weeks ago

    , Metro Manila, Philippines Greenpeace International Full time

    Overview The People, Culture & Operations (PC&O) Director provides strategic leadership and direction for Greenpeace Southeast Asia’s people, culture, organizational development and IT functions. As a key member of the senior leadership team, the Director ensures that Greenpeace SEA attracts, develops, and retains exceptional talent, while fostering a...

  • Director, Slot Operations

    1 week ago

    Manila, National Capital Region, Philippines Melco Resorts & Entertainment Full time ₱2,000,000 - ₱2,500,000 per year

    REQ12810 Director, Slot Operations (Open)Position SummaryThe Director, Slot Operations is responsible for the day to day operations of the Slot Operations Department. This includes staffing, administration, training, discipline, guest experience, team development, planning and executing installations, preventive maintenance, sourcing, specification of and...

  • BIM Director

    2 weeks ago

    Manila, Philippines Stanza Technologies Full time

    Company Description Stanza Technologies is a digital technology solutions provider, offering consulting and support services for Building Information Modelling (BIM) and Virtual Design Construction (VDC) tailored for the Architectural, Engineering, Construction, and Building Operations (AECO) industry. Our aim is to enable genuine value and integrity to meet...