IT Voice Administrator Manager

5 days ago


Quezon City, Philippines Career Ops with Sharmaine Full time

Urgent Hiring

We’re looking for an experienced IT Voice Administrator Manager to lead and oversee enterprise voice communication systems. You’ll manage Genesys PureCloud solutions, ensure seamless telephony operations, and work closely with cross-functional teams to deliver reliable, secure, and scalable voice services.

Location: Quezon City (Onsite)
Schedule: Night Shift/Shifting (7PM–9PM start)
Level: Managerial
Salary Range: P80,000 – P110,000

What You’ll Do:
Manage and maintain Genesys PureCloud solutions (day-to-day support, migration, implementation)
Oversee VoIP/telephony systems (Cisco IPT, SIP, H.323, MGCP, SCCP, Jabber, Avaya Recording)
Troubleshoot incidents, manage service requests, and ensure optimal platform performance
Configure call flows, SIP trunking, dial plans, and call monitoring systems
Lead documentation, knowledge base, and stakeholder communication
Supervise and coordinate team activities for successful project delivery

Qualifications:
✔️Hands-on expertise with Genesys PureCloud (migration, implementation, troubleshooting)
✔️Strong knowledge of VoIP protocols (SIP, H.323, MGCP, SCCP) and Cisco IPT
✔️Experience with call flows, inbound/outbound campaigns, recordings, and monitoring
✔️Solid background in network routing and SIP responses
✔️Ability to analyze logs, troubleshoot root causes, and liaise with vendors effectively
✔️Managerial experience with excellent communication skills

Benefits:
✔️Competitive total rewards package + incentives
✔️HMO coverage (with free dependents) from Day 1
✔️Life insurance + SL conversion
✔️Paid time-off benefits & statutory coverage
✔️Night differential + referral program



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