IT Voice Administrator Manager

3 days ago


Quezon City, Philippines AIMI Full time

Responsibilities:
Oversee IP Telephony, Video Conference Administration (L3), and Avaya Recording
Provide expert technical support on Cisco IPT, VoIP Protocols (SIP, H.323, MGCP, SCCP, Jabber), and Genesys PureCloud Solutions
Handle day-to-day support, migration, and implementation of Genesys PureCloud
Manage incident/service requests and coordinate with cross-functional support groups
Monitor and ensure project delivery success, creating documentation and knowledge bases
Conduct platform performance reviews and act as the main contact for stakeholders on PureCloud projects
Qualifications:
✔️ Strong hands-on experience in troubleshooting, migration, and implementation of Genesys PureCloud Solutions
✔️ Knowledge of call flows, inbound/outbound campaigns, call recordings, and monitoring
✔️ Skilled in gateway configuration, SIP trunking, and dial plans
✔️ Ability to troubleshoot via logs and Genesys tools, and liaise with vendors effectively
✔️ Strong background in network routing, VoIP protocols, and SIP responses



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