IT Voice Administrator Manager
3 days ago
Responsibilities:
Oversee IP Telephony, Video Conference Administration (L3), and Avaya Recording
Provide expert technical support on Cisco IPT, VoIP Protocols (SIP, H.323, MGCP, SCCP, Jabber), and Genesys PureCloud Solutions
Handle day-to-day support, migration, and implementation of Genesys PureCloud
Manage incident/service requests and coordinate with cross-functional support groups
Monitor and ensure project delivery success, creating documentation and knowledge bases
Conduct platform performance reviews and act as the main contact for stakeholders on PureCloud projects
Qualifications:
✔️ Strong hands-on experience in troubleshooting, migration, and implementation of Genesys PureCloud Solutions
✔️ Knowledge of call flows, inbound/outbound campaigns, call recordings, and monitoring
✔️ Skilled in gateway configuration, SIP trunking, and dial plans
✔️ Ability to troubleshoot via logs and Genesys tools, and liaise with vendors effectively
✔️ Strong background in network routing, VoIP protocols, and SIP responses
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IT Voice Administrator Manager
4 weeks ago
Quezon City, Philippines Career Ops with Sharmaine Full timeUrgent Hiring! We’re looking for an experienced IT Voice Administrator Manager to lead and oversee enterprise voice communication systems. You’ll manage Genesys PureCloud solutions, ensure seamless telephony operations, and work closely with cross-functional teams to deliver reliable, secure, and scalable voice services. Location: Quezon City...
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IT Voice Administrator Manager
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Quezon City, Philippines Career Ops with Sharmaine Full timeUrgent Hiring! We’re looking for an experienced IT Voice Administrator Manager to lead and oversee enterprise voice communication systems. You’ll manage Genesys PureCloud solutions, ensure seamless telephony operations, and work closely with cross-functional teams to deliver reliable, secure, and scalable voice services. Location: Quezon City...
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