IT Project Coordinator/Specialist

3 days ago

San Mateo, Philippines SugarTech Inc. Full time

Job Description:

The Project Coordinator is responsible for administrative and operational support to the project management team to ensure smooth execution of implementation projects.

Duties and Responsibilities:
• Provide assistances the project manager onsite adhering to the project management procedures and company standards.
• Coordinate project activities, ensuring all tasks are completed on time and within scope.
• Ensure clear communication and collaboration among team members, including technical staff, vendors, stakeholders and to his/her Superior.
• Escalate, track and manage project risks and issues to ensure timely resolution.
• Maintain comprehensive project documentation and ensure all project records are up-to-date and accessible.
• Serve as a liaison between the project team, clients, and other stakeholders to ensure effective communication and collaboration.
• Provide first-line support for software-related inquiries and issues, resolving basic technical problems and escalating complex issues to higher-level support as needed.
• Log and track support tickets using the designated ticketing system, ensuring accurate documentation and timely resolution.
• Assist clients with software installation, configuration, and basic usage.
• Handle end-user concerns and complaints with professionalism.
• Troubleshoot common software problems and provide solutions or workarounds.
• Assist in Developing and maintaining user guides, FAQs, and other support documentation to assist clients in using the software effectively.


Job Qualifications:
• Bachelor’s degree in IT, Business, or related field.
• 2 years or less experience in administrative/project coordination role.
• ITIL certification is an advantage.
• Detail-oriented with excellent multitasking ability.
• Proficient in MS Office and project tracking tools.
• Experience working with LGUs or public sector clients is advantageous.
• Understanding of project management methodologies, tools, and techniques is a plus.
• Knowledgeable of Software Development Lifecycle is a plus
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• High emotional intelligence and the ability to handle client concerns and complaints.

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