Customer Service Lead
1 week ago
Location: Philippines (Remote)Job Summary: Enable clients to achieve their operational, commercial and strategic goals by acting as a conduit to ensure that the portfolio of products and services provide cost effective best of breed solutions and that service commitments are demonstrably met. Qualifications:- Experience working in a customer facing account manager or service manager role in a corporate organization - Must have exposure with OSS/Telco Industry - Customer focused approach - Ability to effectively influence clients, managers, suppliers, peers and subordinates - Post holder should be comfortable interfacing across both technical and non-technical teams and departments - Ability to influence at all grade levels - Excellent attention to detail and a meticulous eye for identifying inconsistencies / inaccuracies - Entry into this role would typically require a minimum of 7 to 9 years support experience
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Customer Service Experience Lead
2 days ago
Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeRequirementsMinimum 3 years total Customer service experience in Business Process Off-shoring.At least 2 years handling Collections account/campaign.Strong decision-making and accountability skills.
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Customer Service Lead
2 days ago
Manila, National Capital Region, Philippines HSBC Electronic Data Processing (Philippines) Inc. Full timeHSBC Electronic Data Processing (Philippines) Inc. is a leading global banking and financial services organisation with operations in 64 countries and territories.We are seeking an experienced professional to join our team as Manager Client Service Support- SWIFT Payments.This role involves owning and managing escalated customer concerns and complaints,...
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Manila, National Capital Region, Philippines DME Service Solutions Full timeJob Title: Customer Service Supervisor and Operations ManagerAt DME Service Solutions, we are seeking an experienced Customer Service Supervisor and Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our call center, ensuring that all customer interactions are...
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Customer Service Assistant
2 weeks ago
Pasig, Metro Manila, Philippines SERVICE PARTNERS INC. Full timeA customer service assistant's job is to help customers with their needs, requests, or complaints about a company's products or services. Some responsibilities of a customer service assistant include: Responding to inquiries: Answering customer questions by phone, online, or in person Handling complaints: Investigating complaints, identifying the cause,...
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Customer Service Assistant
2 weeks ago
Pasig, Metro Manila, Philippines SERVICE PARTNERS INC. Full timeA customer service assistant's job is to help customers with their needs, requests, or complaints about a company's products or services. Some responsibilities of a customer service assistant include: Responding to inquiries: Answering customer questions by phone, online, or in person Handling complaints: Investigating complaints, identifying the cause,...
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Customer Service Team Lead
2 hours ago
Manila, National Capital Region, Philippines Tbwa ChiatDay Inc Full timeCustomer Service Team LeadAt MoneyMax, we are seeking a highly motivated and customer-centric individual to lead our Customer Service team. As a key member of our organization, you will play a crucial role in ensuring our customers receive exceptional support and have a positive experience with us.Responsibilities:Lead and manage a team of Customer Service...
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Manila, National Capital Region, Philippines DME Service Solutions Full timeJob DescriptionWe are seeking an experienced Customer Experience Director to join our team at DME Service Solutions. In this role, you will be responsible for developing and implementing strategies to enhance the customer experience across all touchpoints. You will work closely with other departments to ensure seamless communication and execution of business...
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Customer Service Representative
2 hours ago
Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeOverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Client Relationship Associate. This role is ideal for those who enjoy working in a fast-paced environment and have excellent communication skills.Key ResponsibilitiesProvide exceptional customer service by engaging with clients via phone and addressing their...
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Customer Service Unit Lead
4 days ago
Manila, National Capital Region, Philippines Carelon Global Solutions Full timeAt Carelon Global Solutions, we're seeking a seasoned professional to oversee our customer service unit.This role offers the opportunity to establish department policies and procedures that foster excellence in customer interactions. Key responsibilities include:Developing and implementing efficient processes to monitor compliance with established...
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Customer Service Operations Lead
23 hours ago
Manila, National Capital Region, Philippines Cash-Express Philippines Financing Inc. Full timeCash-Express Philippines Financing Inc. - Local AccountLeadership ResponsibilitiesDevelop and implement strategies to optimize internal processes, driving performance improvement and efficiency.Oversee the Customer Service Team, providing guidance and support to team members.Lead the team to achieve key performance indicators (KPIs) and maintain high levels...
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Customer Service Team Lead
23 hours ago
Manila, National Capital Region, Philippines Royal caribbean international Full timeAbout the RoleWe are seeking an experienced customer service professional to lead our office-based sales support team. As a key member of our Consumer Sales department, you will oversee daily operations and mentor a team of agents to ensure timely and accurate support for our Outbound Sales team.
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Team Lead
2 hours ago
Manila, National Capital Region, Philippines Olympic Village Enterprises Inc. Full timeJob Description:The Team Lead - Sales and Customer Service role at Olympic Village Enterprises Inc. involves leading a team of sales associates to deliver exceptional customer experiences. You will be responsible for driving sales growth, maintaining a high level of customer satisfaction, and developing your team members.Key Responsibilities:Lead a team of...
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Customer Service Representative Lead
6 days ago
Manila, National Capital Region, Philippines Caldwell Communications Full timeCommunicating Customer SolutionsWe are seeking a highly skilled and dedicated individual to fill the role of Customer Service Representative Lead at Caldwell Communications. As a key member of our team, you will be responsible for communicating with customers to understand their needs and resolve any issues they may have.Key Responsibilities:* Provide...
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Customer Service Lead
2 days ago
Manila, National Capital Region, Philippines Myx Foods Inc. Full timeKey ResponsibilitiesOperations Management: Assist the Restaurant Manager in managing day-to-day restaurant operations, including scheduling, staff management, and inventory control.Customer Service: Ensure a consistently high level of customer service by training, motivating, and supervising the service team.Food Quality: Monitor food and beverage quality,...
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Operations Team Lead
2 days ago
Manila, National Capital Region, Philippines DME Service Solutions Full timeJob OverviewAs a highly motivated and results-driven leader, you will have the opportunity to oversee a team of customer service representatives at DME Service Solutions. Your primary responsibility will be to manage the daily operations of the call center, ensuring that all customer interactions are handled with professionalism and courtesy.Key...
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Lead Customer Service Manager
2 days ago
Manila, National Capital Region, Philippines Dexcom Full timeTransforming Healthcare through Exceptional Customer SupportDexcom Corporation, a pioneering force in continuous glucose monitoring (CGM), is dedicated to changing the way diabetes is managed. Our mission is to empower people worldwide to take control of their health by unlocking valuable information and insights.We are driven by thousands of passionate...
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Customer Service and Claims Expert
4 days ago
Manila, National Capital Region, Philippines EPS STAFFING SERVICE GROUP, INC. Full timePosition OverviewThis role is ideal for individuals seeking a challenging and rewarding career in claims administration. As a Claims Administrator, you will be responsible for managing claims processes, providing exceptional customer service, and collaborating with internal teams.Core Responsibilities:Claims Management: Manage claims from start to finish,...
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Customer Service Team Lead
2 hours ago
Manila, National Capital Region, Philippines Private Advertiser Full timeAt Private Advertiser, we are dedicated to providing exceptional customer experiences for our global clients. We are seeking a highly skilled and experienced Senior Customer Service Team Lead to join our team in Australia.This is an exciting opportunity to work with a leading company based in Australia, supporting their Customer Service Support professionals...
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Customer Service Lead
1 week ago
Manila, Philippines Socium - Teams Done Differently Full timeLocation: Philippines (Remote) Job Summary: Enable clients to achieve their operational, commercial and strategic goals by acting as a conduit to ensure that the portfolio of products and services provide cost effective best of breed solutions and that service commitments are demonstrably met. Qualifications: - Experience working in a customer facing...
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Customer Service Lead
2 hours ago
Manila, National Capital Region, Philippines Sports Central (Manila), Inc. Full timeKey ResponsibilitiesDeliver outstanding customer experiences, ensuring customer satisfaction and loyalty.Manage store staff, providing guidance, training, and coaching to enhance performance.Oversee store operations, maintaining a clean and safe environment for customers and employees.The ideal candidate will possess excellent communication and interpersonal...