VIP Specialist/Receptionist

4 weeks ago

Mandaluyong, Philippines Infinity Outsourcing Services Full time

Key Responsibilities
Personalized Service: Delivers an exceptional and tailored experience to VIP clients, catering to their specific needs and preferences.
Relationship Management: Builds and maintains relationships with VIP clients, fostering loyalty and satisfaction.
Proactive Problem-Solving: Anticipates client issues and resolves them efficiently and effectively, often coordinating with other departments.
Client Interaction: Greets VIP guests, manages their requests, and escorts them as needed, maintaining a professional and welcoming demeanor.
Administrative Tasks: Handles client transactions, maintains accurate records, and prepares reports or proposals.
Customer Support: Provides assistance through various communication channels (phone, email, chat) and resolves inquiries or technical issues.
Key Skills & Qualifications
Excellent Communication Skills: Strong oral and written communication abilities are essential for interacting with clients and preparing documents.
Customer Service Expertise: Experience in a customer service, hospitality, or luxury retail environment is often preferred.
Professional Demeanor: A professional appearance and a friendly, helpful attitude are crucial for representing the brand.
Organizational & Multitasking Skills: The ability to manage multiple tasks, prioritize, and handle sensitive information with discretion is vital.
Technical Proficiency: Familiarity with Microsoft Office and other relevant software is often required.
Industry Knowledge: Depending on the sector, knowledge of specific products, services, or the luxury environment is beneficial.
Common Industries
VIP Specialists are common in:
Retail: Providing personal shopping services.
Hospitality: Ensuring a luxurious experience for hotel or resort guests.
Finance: Offering dedicated support to high-value bank clients.
Casinos: Building relationships with high-value players and providing exclusive perks.

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